I've purchased a Gold membership but I can't change my usergroup.

C

chipdouglas

Joined
Nov 26, 2009
Messages
415
Hi,

I've just purchased a Gold membership : Order Number 77940

I've tried unsucessfully to change my user group - would you be so kind as to help me with that ?

Many thanks in advance.
 
you can't change your group, spark will do that when he gets a chance. took him a couple of days after purchase to do mine. depends on how busy he is...
 
Wrong. You can change your user group. But it may take a day or so until the membership goes through. Credit card AND PayPal are supposed to be automated now, though.

Click this link and when there is a Gold choice, select it, and your new membership will show.
 
When I click on the ''update your user group'' link, I'm given the following message : There are currently no public usergroups available for you to join.

Is there anything that I'm doing wrong ?

Thanks
 
chipdouglas said:
When I click on the ''update your user group'' link, I'm given the following message : There are currently no public usergroups available for you to join.

Is there anything that I'm doing wrong ?

Thanks
Click to expand...

You're not doing anything wrong. You're account upgrade isn't active yet. When it is, you'll see the Gold group available for selection. How did you pay?
 
Morrow said:
You're not doing anything wrong. You're account upgrade isn't active yet. When it is, you'll see the Gold group available for selection. How did you pay?
Click to expand...

Ok- I paid through credit card (Visa). I asked again because the poster above you seemed to say the user group status through credit card and Paypal is now suppoded to be automated - thanks for such a prompt response.
 
Are you in the U.S.? I believe international orders still have to be entered manually. Otherwise, there may have been a problem with your card. Only Spark can say for sure.
 
yablanowitz said:
Are you in the U.S.? I believe international orders still have to be entered manually. Otherwise, there may have been a problem with your card. Only Spark can say for sure.
Click to expand...

I'm Canadian. On the membership order page, it says that only those outside North America can experience problem with this - even then I think this is no longer an issue, at least as far as forum membership goes.

I might email Spark about this.
 
You should have been able to use the automated system, but you are good to go regardless
 
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