Jot Singh Khalsa

The Magician

The Magician

Illusionist
Joined
Jan 19, 2000
Messages
1,580
Does anyone have an opinion on Spyderco's Jot Singh Khalsa? I am in the process of getting one in A trade. I did A search and found very little. Is it A good self defense choice? utility? I also would like to hear about "kinetic opening" like, what is it? all opinions and comments are appreciated. Thanks, Brian

------------------
http://b.teel.tripod.com/paranormal/id1.html
AKTI# A000991
 
Hi Brian, I would make sure the lock is working properly. I bought one also and after a couple of weeks of casual carry the lock failed. Now the only way i can get it to lock is to open it hard with two hands, kind of defeats the purpose of one hand opening. Other people from the forum have written me and experienced the same problem.

Hermie
 
Want a serrated one?

------------------
Mark, Isiah 40:31 They that wait on the LORD shall mount up with wings as eagles...
 
I feel the need to be the positive voice here. I purchased six of them from SMK over two different orders. They are all sold now (except one for me) and in the hands of co-workers. Nobody has had any problem at all with the locks. I inspected all six of them and they were very consistent. Each one's liner lock went just a little less than half way across. They can be a bit sticky to unlock sometimes. The positioning is a little different but, as I explained to a customer, at least this is one you won't unlock accidentally.

I was a little worried because of other people's problems. I would have sent anything defective straight to Golden and I would have expected their usual great service.

Gregg
 
Absolutely no problems with the three JSKs I have and four others I've had my hands on.

Mike
 
I'm with afee here. The knife is a good design. Ergonomic and functional. I too like it, but received one with a liner lock that didn't work, and because of a number of similar problems posted here on BF, I don't have as much confidence in the model as I used to. I've been going round and round with customer service and just sent Mr. Glesser a long email detailing my discontent with the treatment I've received.

Has Spyderco's customer service undergone some staff changes? When I first began following this forum, I read nothing but good things about Customer Service and Warranty and Repair.

------------------
Guyon
AKTI Member #A001044

"The hardest knife ill used doth lose his edge."
-William Shakespeare, Sonnet 95

[This message has been edited by Guyon (edited 09-09-2000).]
 
Guyon - We've had staff changes as well as policy changes. We have good staff, but the "proper" policy is yet to be found. Somewhere between replacing every problem (abuse or otherwise) and charging for everything, we must find an effective policy. More difficult than it might appear.

Our goal is still to make each ELU happy without going broke doing it. Many problems, such as Afee's, are unique and are being handled individually. Time consuming and expensive. But the ELU is still the most important piece in the equation. The policy must be "Honest, Fair and Proper" for all.

We're working on it. Well thought out suggestions are always welcome. The cost of customer service ultimately has to go into each knife. Your kind understanding and patience is appreciated.

sal
 
Thanks for the prompt response, Sal. My case wasn't an abuse problem; I sent in a new knife--never carried, never sharpened. However, customer service told me they'd take care of the problem one way and then turned around and handled it another way. I covered the entire saga in detail in my email.

It's awfully nice to have the ear of the president of a company like Spyderco. I'm sure that when you (and customer service) read the email, the case will be handled in an appropriate fashion. I understand that you have a business to run and that you have to make money, but I also believe that companies should keep their word to their customers.

------------------
Guyon
AKTI Member #A001044

"The hardest knife ill used doth lose his edge."
-William Shakespeare, Sonnet 95
 
Hi Sal,

I am having lock trouble with my Jot sing model like Guyan. And no as of yet i have not called or e-mailed your company with my problem. The trouble other people are having with customer service has caused me to sit on the sidelines and see how customer service is ultimatly going to address the problems. I agree with Guyan, you are in the business to make money. However you still need to service your customers after they have purchased one of your products. I am sorry to say i am not getting that impression.
 
Hermie - I suggest you send it in. I'm sure we'll come up with some solution.

sal
 
You must log in or register to reply here.
Back
Top