Just how good is Case at standing behind their product...

S

SuperAcero

Joined
Aug 1, 2022
Messages
42
I think the Smooth Ebony Case Bose Locking Lanny's Clip, even if it is a mouthful to say, is one of the best looking knives I have ever seen. I don't mind selling a few knives to cover the substantial purchase price...but I have heard nightmares about the quality of this knife model in particular. If I get the knife and it has the same problems I've heard about from others (rust on blade, uneven grind, uneven bolsters, etc., etc. etc.) how far do you think Case will go to make it right? I realize I am asking a hypothetical question, but perhaps some of you can chime in with spectacular stories of Case customer service that will bolster my confidence enough to drop nearly $500 on a knife.

The beauty in question:
320a75143124cf03f02a770663069d2a9fbaa3da_700x700.jpg
 
I would spend the money on a knife where Customer Service isn't a concern, or at least where "getting a good one" isn't such a roll of the dice.

I would want to handle personally any Case/Bose I was considering buying.

That being said, I hear Case's CS is top notch.
 
Ive had a case bose or two from time to time. That being said, I wouldnt pay custom level money for production level offerings. However my gripe was with blade length which I saw as an issue that stretched from regular case to case bose. They simply do not offer enough blade to handle ratio to me, ditto for the 154cm tho. Also I bought my case boses on the secondary, so i did not pay the full asking price. YMMV
 
Does the Case Bose knife have those issues, or just the standard (and hundreds less spendy) Lanny's Clip?
I thought the QC on the Bose knives was much, much higher than on the standard production knives, since Tony put his name on them..

Rust on the blade is an "issue" that can happen on any knife equipped with a carbon steel blade, at any price point between a sub $1.50 "gas station special" to a $10,000 plus made to order custom.

To remove the rust, Nevr-Dull, Brasso, or an oily 0000 steel wool pad works great.
To prevent the rust from returning, you can take the "hard" way, and wipe and lightly oil the blade after each use; or the "easy" way, and let the blade patina naturally through use, or force a patina with your choice of vinegar, apple cider, lemon or lime juice, catsup, mustard, peach or strawberry nectar ...
 
CASE have the best guarantee programme and they stand behind it. I live far off in Europe and they've served me without any quibbles and to my complete satisfaction on two occasions .

That said, if you buy a CASE/Bose it is a lot of money and there really should not be any question marks hanging over the QC at such a price, but there apparently are. If you are buying from a seller on the Forum, ask for clear pictures and demand to know if there are any issues or shortcomings, list your particular red lines too, that way you'll avoid disappointment. When it's good you'll be delighted I'm sure.
 
SuperAcero said:
I think the Smooth Ebony Case Bose Locking Lanny's Clip, even if it is a mouthful to say, is one of the best looking knives I have ever seen. I don't mind selling a few knives to cover the substantial purchase price...but I have heard nightmares about the quality of this knife model in particular. If I get the knife and it has the same problems I've heard about from others (rust on blade, uneven grind, uneven bolsters, etc., etc. etc.) how far do you think Case will go to make it right? I realize I am asking a hypothetical question, but perhaps some of you can chime in with spectacular stories of Case customer service that will bolster my confidence enough to drop nearly $500 on a knife.

The beauty in question:
320a75143124cf03f02a770663069d2a9fbaa3da_700x700.jpg
Click to expand...
If you are that worried, do not buy it. You can’t afford it and by disposition and pre-worrying you are too picky :)

That being said I own 5 and all were fine out of the box. I sent one in for repair, but that wasn’t a Case problem, I goobered it up, but they fixed it for free.
 
Also, if you are buying it new, just study the retailer's return policy first. Chances are, you would be free to return it if you were unhappy with the. F&F (or anything else).
 
Another post with a question and implied answer to that question. Do your research come to your own conclusion and make your purchases accordingly. No need to question a company’s ability or motivation to stand behind their product.
 
My experience with their CS was stellar. I had a discontinued model that had a crack in the handle, so I sent it in.

They said they no longer carry that model, and since value is hard to determine because it could have sentimental value (it didn’t), they said I could design (choose model, handle material, shield, etc) any folding knife on their website and then built it for me.
 
Side O'Beef said:
Also, if you are buying it new, just study the retailer's return policy first. Chances are, you would be free to return it if you were unhappy with the. F&F (or anything else).
Click to expand...
^^^^^This is the winner, right here!

I would consider going this route first as it seems you're considering buying new. Keep in mind, return shipping will probably be on your own dime, and the retailer may have a restocking fee. Most don't have a restocking fee but don't overlook this, restocking fees are regularly around 10% of the purchase price, so that would be a hefty charge to return such an expensive knife.

If you're considering buying used, Will Power Will Power has given excellent advice above.
 
I have that exact model...which I won from SMKW last year. It's really a great knife, but I wasn't blown away by it. Since I have the benefit of hindsight (sort of)....I would not have been thrilled if I paid full retail. Maybe because ebony wood doesn't really do it for me, so I might feel different about brown bone.
 
I found a regular non-locking Lanny's clip and because it was on the shelf for so long, it was not the best example. However, the process to send it in for service was really painless and the turnaround was maybe 1.5 weeks? When the knife came back they had addressed the major issues I had with it and I'm really happy with it now. I'll edit with pictures later.

It sounds silly but I liked being able to contact a corporate Warranty/Service department that was able to efficiently handle my requests haha even if I agree with everyone else that ideally the product wouldn't have material imperfections to begin with
 
SuperAcero said:
I think the Smooth Ebony Case Bose Locking Lanny's Clip, even if it is a mouthful to say, is one of the best looking knives I have ever seen. I don't mind selling a few knives to cover the substantial purchase price...but I have heard nightmares about the quality of this knife model in particular. If I get the knife and it has the same problems I've heard about from others (rust on blade, uneven grind, uneven bolsters, etc., etc. etc.) how far do you think Case will go to make it right? I realize I am asking a hypothetical question, but perhaps some of you can chime in with spectacular stories of Case customer service that will bolster my confidence enough to drop nearly $500 on a knife.

The beauty in question:
320a75143124cf03f02a770663069d2a9fbaa3da_700x700.jpg
Click to expand...
I understand the OP's concern. Been there for sure...here is an example for that exact knife. All worked out in the end and I was happy with Case's willingness to correct the problems.

S SuperAcero is indeed doing his research to get the general consensus. Good luck!
 
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