Just sent my knife to Colorado (Got it back!)

B

bladeboss

Joined
Mar 6, 2012
Messages
3,530
Hello there!

I believe I posted in this forum a month or two ago about my Native 5.
The grind was pretty uneven and I could not find a "sweet spot" in pivot tension.
Not major issues, but they bothered me nonetheless.
So, I just went to the post office and boxed it up.

I've only ever had to send 1 other knife back, ever, and it was of a different company.
What are your experiences with Spyderco customer service/warranty?

Ive been reading through older threads about the customer service and warranty, but I thought it would be nice to get some new feedback included with some past occurrences as well. :)

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They are great. I had to send a knife in and it was replaced and sent back in about 10 business days.
 
My three experiences with Spyderco CS were all very positive, but the knives in question had actual defects, not minor cosmetic or totally subjective issues.
 
They told me an uneven grind was cosmetic and that I had damaged the tip and voided warranty by taking the knife apart (Rock Lobster). I did not know about the warranty be voided by taking a knife apart to clean. The tip was actually a bad grind, where the grind line stopped a fraction of a millimeter from the tip. I told them that over the phone and they agreed. So they just Franken-ground the tip and called it good. It doesn't look great and the knife was virtually brand new and from the first run, but it will smooth out after a few years of sharpening. Basically, I was pretty unimpressed by the CS. I think I would send a knife to some of the more capable folks on this forum that spruce up knives before I would send it back to Spyderco. Unless it was a truly undeniable warranty issue, like stripped pocket clip holes right out of the box.
 
spyderco is my favorite company by far and the grind on the last knife i got from them was seriously bad i should have raised cain but didnt the edge looked like shining stars and down at the choil it looked like someone fell asleep at the grinder and took a pretty good chunk out of the steel but i will eventually get it worked out no worries and plenty of spyderco in my future
 
Thanks all. I will update the thread with my experiences when it returns to me. (Probably next week).
 
Generally speaking with any knife company, you'll have a better warranty experience if you send in a knife with an actual defect rather than something imperfect. I'm speaking from experience. ;) When I was younger, a small imperfection would bother me. Not anymore! One of the benefits of getting older.
 
I sent in a knife with locking bar issues. It has been about three to four weeks now with no word or knife being returned d. I am getting worried that I may be out. I need to call and see what is going on.
 
iamtoast said:
I sent in a knife with locking bar issues. It has been about three to four weeks now with no word or knife being returned d. I am getting worried that I may be out. I need to call and see what is going on.
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Won't hurt to check, but 3 weeks plus, portal to portal, is not unusual with Spyderco W&R.
 
When I returned a knife with a real defect (Kiwi slipit with a broken backspring) they returned my check with the replacement knife. From your description, I'd say the $5 for return shipping needed to be included.
 
A few years ago, I sent in a Rookie that had a defect in the locking area of the blade. They sent a replacement knife within a week and a half - I call that fast service.
 
yablanowitz said:
When I returned a knife with a real defect (Kiwi slipit with a broken backspring) they returned my check with the replacement knife. From your description, I'd say the $5 for return shipping needed to be included.
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Yeah.. I know it is/was a bit nit-picky, but I just couldnt get myself to enjoy it the way it was.
I think alot of it was disappointment. It IS the most I have ever spent on a knife, and basically my first Spyderco. I just expected more.
If I had spent more like $50 on this knife, these issues wouldnt be much.
$130 for these issues is a different story
 
I sent in my Gayle Bradley, the grind was .055" off from one side to the other. They sent me a brand new knife. Great service! !
 
After about 5 weeks my knife was returned yesterday. It is much improved. I have been having issues with packages and my postal delivery person. They will not knock on the door or ring the bell. Instead they simply put up theynform saying they tried to deliver but no one was home, when I was. When I signed the form authorizing redelivery, the form disappeared from my bod but no package. Waited a week but no delivery. Went to the post office and was given a hassle because of no delivery slip. I have now gone three times and tried to call but no package. I am super releaved it turns out not to be my spyderco.
 
I just contacted Spyderco warranty, to make sure that they received my knife.
The man I ended up talking to was very friendly.
He told me that te pivot issue was just because the tensions weren't perfect, but they are sending me a new knife because the grind was so uneven. He said they could sharpen it out, but it would waste a lot of blade so they're sending a whole new knife! :)
Go Spyderco!
 
Spyderco made it right.
They sent me a new knife, a catalog, a Baliyo ad, a "sorry for the inconvenience" letter, and another sheet on warranty info.
THe new knife is better than the other, and does not have the same issues.
Im very happy with the Spyderco warranty department!
:thumbup:
 
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