Christmas time back in 2005 I bought myself for the first time a 'real' knife. This was my first knife purchase that I spent over $10 on. Back then I was not much into knives like I am now, but still had the desire at the time to finally buy a decent knife. I ended up buying a Kershaw Tactical Blur 1670TBLKST (now called the Tanto Blur I do believe). At the time, to me, it was the coolest knife ever. I carried it every day and used the heck out of it, and it held up well. That is until the blade broke (sometime in 2006/2007 I believe). I can't remember how I broke it but knowing me it was probably from using it in a purpose best suited for another tool, not a knife....which I do not do anymore. Anyhow, it sat in the junk drawer for many years. But a few weeks ago I decided to send it into Kershaw to see if they could do anything for me. Two weeks later USPS delivery confirmation showed that it was never delivered. USPS had no explanation so I assumed it was lost. Oh well it was broken anyways.
But I called Kershaw, and to my surprise it was indeed logged into their system. It was sent back to me and it arrived today. Kershaw was able to re-profile the blade and sharpen it for me. Although it looks a little weird to me because the blade is not the same length as what I was used to, I am extremely grateful to Kershaw for fixing it up for me. Since this was my first real knife it does make me happy to have it back. I would just like to thank Kershaw and give them a huge +1 to fixing it up when I knew that they did not have to. :thumbup:
I have since bought many Kershaws (a Leek is my EDC) and plan to buy many more, especially now knowing how awesome their customer service is. Thanks again Kershaw.
ETA: I forgot to add that I really cannot see any reason why anyone would have anything negative to say about Kershaw and their customer service. Just to whine I guess?
But I called Kershaw, and to my surprise it was indeed logged into their system. It was sent back to me and it arrived today. Kershaw was able to re-profile the blade and sharpen it for me. Although it looks a little weird to me because the blade is not the same length as what I was used to, I am extremely grateful to Kershaw for fixing it up for me. Since this was my first real knife it does make me happy to have it back. I would just like to thank Kershaw and give them a huge +1 to fixing it up when I knew that they did not have to. :thumbup:
I have since bought many Kershaws (a Leek is my EDC) and plan to buy many more, especially now knowing how awesome their customer service is. Thanks again Kershaw.
ETA: I forgot to add that I really cannot see any reason why anyone would have anything negative to say about Kershaw and their customer service. Just to whine I guess?
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