Kershaw customer service

Nathan Ihrke · Dec 10, 2008

So I have a blackout, love the knife, but the tip broke while i was out on an FTX. I emailed kershaw to see what they would do about it and they havent emailed me back. its been a week and a half since i sent the email. has anyone had a similar experience?

Brutus013 · Dec 10, 2008

No. Kershaw generally has some of the very best customer service there is. Try emailing them again or calling, they'll fix you up quickly.

Ozy · Dec 10, 2008

Nathan Ihrke said:
So I have a blackout, love the knife, but the tip broke while i was out on an FTX. I emailed kershaw to see what they would do about it and they havent emailed me back. its been a week and a half since i sent the email. has anyone had a similar experience?

One would imagine that the amount of emails Kershaw get per week would be nothing short of phenomenal.

Calling is always going to trump the emails.

jonnymac44 · Dec 10, 2008

Yeah, I agree with brutus,

Kershaw's service is stellar the vast majority of the time. Right now, though, with the holidays, and lots of new knives going through the assembly line and hitting the shelves, I bet it's got to be crazy up there in Tualatin. Give them a call, or send them another email. They'll take care of you:thumbup:

Dave28210 · Dec 10, 2008

Personally, I called their customer service department after not receiving an email response for my issue. Upon calling, the reps were ready, willing and able to walk me through the warranty and send in process. It took just about 2 weeks to get a new knife out to me (My issue was surface rust). On top of that, they sent me a pocket knife just for kicks! I am not a die hard Kershaw fan, but they make a good knife and they have good warranty policy.

flnder · Dec 10, 2008

try their 1 800 number or go to the kershaw forum

Dave28210 · Dec 11, 2008

I got through with the 800 number in roughly 30 seconds. Now it being the holidays, your experience may be a bit different. Good luck though. If you can get a hold of a live person, I am certain they will do ya right!

Daniel Dorn · Dec 11, 2008

I posted in the Kershaw Forum, got a response as to whom to refer the knife to, then sent my knife to their address using the included warranty papers, with a typed note explaining my issue, (broken tip) and they were quick to respond to my email address, which I included, and sent the knife back with a new blade within a short time.

Of course, I knew they were recognized for outstanding Customer Service, and was confident that they would treat me right.

DD