Kershaws customer service hooked it up!

H

human1ess

Joined
Apr 18, 2011
Messages
63
Ok, so I emailed Kershaw for some help. I disassembled my spec bump for a nice cleaning and some of the torque screws stripped. I emailed them for a few new screws and offered my payment information to pay for the part I messed up. They refused my payment information and said they will take care of me. I got this in the mail.
3326c84e.jpg
 
This is the typical level of customer service you can expect from Kershaw. Pretty cool huh? :)
 
the mafia takes care of it's members, if you know what i mean.

Just kidding. I have had similar experiences. my BLEMISHED spec bump has weird locking problems, and so when i took it to the factory to be sharpened i wondered why it took a little longer than i thought it should, and when it came back it was as smooth as butter. a couple weeks later, a package showed up with every screw, washer, ball bearing and a torsion bar. even a couple of multiples of some stuff. they are amazing.
 
Amen!

Flawless service,all 3 times I needed parts/warranty work.

Outstanding Customer Service + the finest new production knives in the known Universe.

Handpicked collaborators like Rick Hinderer....great in-house designers, like Jimmer_5....

In the past two years,they have managed to consistently top themselves....raising the bar, and forcing other knife companies into rehab & therapy!

In summation: ZT/Kershaw has Vision....and those other outfits are wearing bifocals!
 
I've had dealings with KAI Warranty Services twice and both times I was just blown away. Other manufacturers should pay attention, this is how you get people to come back for more and more.

PS Cheryl rocks!!
 
Yes!

Cheryl Halleck belongs in the Blade Hall Of Fame!

Perhaps we can petition Thomas W to give that lady a raise!
 
That's great! I emailed BM a week ago asking for info on a pocket clip not even an email back!
 
BM.....hmmmm...Isn't that the outfit that puts lil' butterflies on their knife blades?

:foot:




:D
 
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