what kind of hair are you talking about?
He must have been talkinga bout this kind...
I reckon gravity would cut one of those.
I don't do knife work for a lot of different people, but I have a handful of loyal customers, and I think that getting to know what people want is the most important thing.
That and no alienating people. I know a couple of guys that are cooks, one still hasn't learned how to use a really sharp knife, and slams the blade into the cutting board, so he complains about it "biting" if it's too sharp. The other uses glass and ceramic cutting boards and complains if the edge dents or chips.
I try not to force my views on what they should do, I just compensate. I grind micro bevels and convex edges that are fairly thick for the guy that uses glass, and I just use a pretty thick edge off of a 1K stone for the guy that has the problem with "biting".
It's kind of tricky to establish what they want though, and get good feedback. I never really know to start off thinking, "Well, they probably only need it this sharp," because that puts me in a bad light if they needed it sharper.
So what I do is I just guarantee satisfaction. That's harder for a lot of people that do a lot of work to do, but I've only got a few customers that are even interested. However, that "satisfaction guarantee" carries more demand than just general sharpness does. I mean, when they know that you're not just blowing hot wind and trumped up promises, they are more willing to both listen to you and come back to you and that's when things start getting easy.
In the end, I wonder if maybe I should tell the guy to switch from glass cutting boards, but in discussions I've learned that he believes wood or plastic ones are "unsanitary" and I'm just not going to challenge that. I've also decided not to tell my other friend that the edge is biting beacuse his technique. Those kinds of things are alienating, and while you may think you're doing the customer a service by trying to tell them those kinds of things, I'd be cautious of not stepping on any toes. Assuming that people are ignorant and don't know what they're doing is not a good way to establish a customer base.
I like Old CW4's idea despite that, but I'd be sure you remain flexible. I've told the guy that uses glass, that glass is too hard for a certain sharpness level, and that wood is too soft for a certain sharpness level to the other guy. You can dance around the bush like that, but in the end are you trying to make money by making better edge professionals out of people, or sharpening their knives the way they want to use them? I mean, I suppose I could tell the guy using that knife to cut pipe to get a $15 pipe cutter from WalMart, but I know that he wants to use his knife because the people at his job steal people's pipe cutters and don't think a knife could do the job--it's interesting why people want what they want, but it's even better that they'll pay for it.