Knife in for warranty, should I receive an email?

T

topher89

Joined
Feb 18, 2014
Messages
54
Title says it all, I sent my wife's 556 in for some warranty work and was wondering if they will email when they receive it.

Thanks!
 
they'll notify you when they receive and start processing your knife. if you don't hear from them within a week or so, I would email or call them.
 
Thanks guys. It arrived there yesterday and I was just curious to see if they would send out an email. Their website says the wait time is like 16 business days which would be a long time to be left in the dark.
 
I almost never get emails. By the time I think of calling the knife is often in transit. On the other side, it's always fun to find that box waiting for me un-announced.
 
topher89 said:
Thanks guys. It arrived there yesterday and I was just curious to see if they would send out an email. Their website says the wait time is like 16 business days which would be a long time to be left in the dark.
Click to expand...



Yikes 16 days!!! They must have tons of lifesharp requests. I may wait to send my mini grip for a spa treatment.
 
Beginning of the year is busy time for them. (New line of product is being released to the market.) Give them time.

MFL
 
They've had my M2 AFCK for well over a month. No email, no phone call, nothing. When I finally called them, I learned that they had ignored my instructions ( I was very clear about not sharpening it. I had spent hours with a diamond Lansky re-profiling it to 17 degrees in order to get it to actually cut. I had sent it in to snug up the liner lock). Apparently, they FUBAR'd the blade along the way. They promised to replace the blade and ship it right out. So far, another week has passed and no phone call, no email, no tracking info. NADA... I'm not impressed.
 
I just got my 710 back last week, they received in on 1/28 but didn't confirm they had it via email till 2/6 then I got a return shipping notice 3/20 and had it about 4 or 5 days later.

They're really backed up right now.
 
Cereal_killer said:
I just got my 710 back last week, they received in on 1/28 but didn't confirm they had it via email till 2/6 then I got a return shipping notice 3/20 and had it about 4 or 5 days later.

They're really backed up right now.
Click to expand...

I understand that stuff happens. However, I called before sending the knife in and was told that they would have it approx 3 weeks. I was also told to write out specific, detailed instructions as to what work I wanted done. I did so, and they ignored it....
 
Brommeland said:
They've had my M2 AFCK for well over a month. No email, no phone call, nothing. When I finally called them, I learned that they had ignored my instructions ( I was very clear about not sharpening it. I had spent hours with a diamond Lansky re-profiling it to 17 degrees in order to get it to actually cut. I had sent it in to snug up the liner lock). Apparently, they FUBAR'd the blade along the way. They promised to replace the blade and ship it right out. So far, another week has passed and no phone call, no email, no tracking info. NADA... I'm not impressed.
Click to expand...

They can still replace an M2 AFCK blade???? Wow, it sucks they messed it up but I am impressed they still have blades for the really old knives laying around. I just scored a ATS-34 AFCK, I wonder if they still have a few of those....
 
topher89 said:
They can still replace an M2 AFCK blade???? Wow, it sucks they messed it up but I am impressed they still have blades for the really old knives laying around. I just scored a ATS-34 AFCK, I wonder if they still have a few of those....
Click to expand...

They said that they have a different blade in M2 that will work. Apparently, they no longer have the original AFCK blades. I truly regret having sent it in for repair. All they needed to do was replace the blade stop with one slightly larger in diameter. It was a ten minute fix for my problem. Instead, they totally screwed it up. I just can't wait to see what kind of frankin-knife I'm gonna get back. What really pisses me off is that it was a wedding gift from my wife....It's irreplaceable....
 
Brommeland said:
They said that they have a different blade in M2 that will work. Apparently, they no longer have the original AFCK blades. I truly regret having sent it in for repair. All they needed to do was replace the blade stop with one slightly larger in diameter. It was a ten minute fix for my problem. Instead, they totally screwed it up. I just can't wait to see what kind of frankin-knife I'm gonna get back. What really pisses me off is that it was a wedding gift from my wife....It's irreplaceable....
Click to expand...

Hmmm.... not as cool as I thought. That would totally tick me off. I wonder if it is a 710 M2 blade.....

Let us know how it turns out. It is pretty crappy they screwed up and didn't follow your directions. They should probably put an extra knife or a Benchmade gift card in that box to make up for their mistake. They wrecked a classic
 
Brommeland I'm emailing you my guy in CS's contact info. He will get you fixed up. I'm also including the direct extension to the service managers desk so you can talk to him and try to get your old parts back.

My advice, call ASAP.

Edit email sent.

Also if anyone reads this in the future and would like either my CS guy's info or the extension to the service area (different from customer service) email/PM me. My guy answers emails within a few hours Monday-Friday. Without a doubt the best CS guy they have there.
 
Last edited:
Cereal_killer said:
Brommeland I'm emailing you my guy in CS's contact info. He will get you fixed up. I'm also including the direct extension to the service managers desk so you can talk to him and try to get your old parts back.

My advice, call ASAP.

Edit email sent.

Also if anyone reads this in the future and would like either my CS guy's info or the extension to the service area (different from customer service) email/PM me. My guy answers emails within a few hours Monday-Friday. Without a doubt the best CS guy they have there.
Click to expand...

Thank you, sir. I just spoke to them, and it is on a FedEx truck headed home.....
 
You must log in or register to reply here.
Back
Top