-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Knife warranties
- Thread starter Quy4n8
- Start date
- Joined
- Feb 3, 2001
- Messages
- 32,359
Technically, none of them, although some are more tolerant than others, and the last thing I think anyone who hangs here wants to do is give the name of a manufacturer with a lenient warranty policy.
This would no doubt encourage many people who are unskilled at knife reassembly, to take apart their knives causing an unusually large amount of warranty repairs.
Basically if you can't put it back together, and it looks like you used a butter knife(do you really need a knife to cut butter, and what kind of indication of sharpness does the phrase,"Like a hot knife through butter" mean? Wouldn't it just be easier all around to soften the butter first? And what about spreaders? Wouldn't it make more sense to scrape the soft butter with a spreader, than smear it on the bread, kinda like a multitool for butter. Do we realy need to have a butter knife at all? I mean most people use them as a flathead screwdriver or prybar anyway ) to take it apart maybe you shouldn't be messin' with it in the first place hmmm?
This would no doubt encourage many people who are unskilled at knife reassembly, to take apart their knives causing an unusually large amount of warranty repairs.
Basically if you can't put it back together, and it looks like you used a butter knife(do you really need a knife to cut butter, and what kind of indication of sharpness does the phrase,"Like a hot knife through butter" mean? Wouldn't it just be easier all around to soften the butter first? And what about spreaders? Wouldn't it make more sense to scrape the soft butter with a spreader, than smear it on the bread, kinda like a multitool for butter. Do we realy need to have a butter knife at all? I mean most people use them as a flathead screwdriver or prybar anyway ) to take it apart maybe you shouldn't be messin' with it in the first place hmmm?
- Joined
- Jun 6, 2000
- Messages
- 3,625
Its a defence option to ward against the chimps out there who can't understand why they have three screws more after assembly than before!
I have yet to see a company have a problem if the knife is returned in good shape. Certainly from my point of view.
I have yet to see a company have a problem if the knife is returned in good shape. Certainly from my point of view.
- Joined
- Apr 22, 2001
- Messages
- 1,068
John Greco certainly does!! I recently bought a Greco flat-grind Falcon Folder from John himself at a show in Novi, Michigan. He even included a service kit which contains extras of all the bolts, washers/bushings and even a wrench(allen key) to use on it. He told me how to disassemble it and "tune" the opening and lock engagement. He not only honors the warranty if you take it apart, he expects you to 
- Joined
- Mar 23, 2000
- Messages
- 3,769
This is very true. In general, knife companies stand behind their knives. The "no disassembly" clause in their warranties is to fiscally and legally cover themselves in the case a doofus misassembles a product of theirs and wishes to make said knife company pay for reassembly; or worse, for legal damages from injury to self or others from a misassembled knife.Originally posted by The General
Its a defence option to ward against the chimps out there who can't understand why they have three screws more after assembly than before!
I can probably count on one hand the number of times I charged for reassembly of a folding knife while working for SOG. The knife would have had to have "IDIOT" written all over it for me to assess a charge.
alphamaniv
BANNED
- Joined
- Sep 20, 2001
- Messages
- 1,734
If you put it back together right then they won't really know. I agree with everyone, most companies will do you right. But if you are an idiot, you shouldn't have a knife to start with. Just ask someone else to cut your meat and stuff
Cliff Stamp
BANNED
- Joined
- Oct 5, 1998
- Messages
- 17,562
Ron Andersen :
A nice way to publically refer to customers of SOG. Consider repairs or service done at times of great stress or physical impairment (many are tactical / survival tools), as well as possible simple lack of skill or experience or even a simple fault of tools.
Have you ever asked for help in assembling parts of a computer, removing a virus, solving softare conflicts, rigging up an intricate multimedia system, brought your car to a garage, or went to a hospital for a medical problem. How would you react to being called a doofus or idiot because you were unable to fix the problem yourself and may have made the situation worse in such a failed attempt. How would you react if such conclusions were not said to your face by uttered behind your back in a public forum.
Just a note on some of the above posts, many imply or outright suggest that the customer should lie about their usage of the knife so as to conform to the warrenty restrictions. I would suggest a better policy would be that if you wanted this functionality in the knife than buy from those knives that have it they do exist. Customers lying to a maker or manufacturer about problems is why restricted warrenties exist and why lawyers have to be used for the writing of such - of course it causes all kinds of other problems as well.
If the manufacturer wishes to avoid complications with failed repairs, the clause can be as Busse Combat has which is that you are free to service or alter the knife in way shape of form, however the warrenty doesn't cover problems which were caused by those alterations (paraphrase).
-Cliff
A nice way to publically refer to customers of SOG. Consider repairs or service done at times of great stress or physical impairment (many are tactical / survival tools), as well as possible simple lack of skill or experience or even a simple fault of tools.
Have you ever asked for help in assembling parts of a computer, removing a virus, solving softare conflicts, rigging up an intricate multimedia system, brought your car to a garage, or went to a hospital for a medical problem. How would you react to being called a doofus or idiot because you were unable to fix the problem yourself and may have made the situation worse in such a failed attempt. How would you react if such conclusions were not said to your face by uttered behind your back in a public forum.
Just a note on some of the above posts, many imply or outright suggest that the customer should lie about their usage of the knife so as to conform to the warrenty restrictions. I would suggest a better policy would be that if you wanted this functionality in the knife than buy from those knives that have it they do exist. Customers lying to a maker or manufacturer about problems is why restricted warrenties exist and why lawyers have to be used for the writing of such - of course it causes all kinds of other problems as well.
If the manufacturer wishes to avoid complications with failed repairs, the clause can be as Busse Combat has which is that you are free to service or alter the knife in way shape of form, however the warrenty doesn't cover problems which were caused by those alterations (paraphrase).
-Cliff
- Joined
- Mar 23, 2000
- Messages
- 3,769
Hey Cliff,
Regarding warranty policies, it is highly unrealistic that all companies will adopt uniform wording. Philosophically, each owner comes from a different perspective of how to honor their customers (or not honor their customers) and as such, there really is no single approach. Similarly, customers differ on what they want in warranty processing. No single warranty statement (or application of said warranty policy) will make everyone happy. I can be a complete doofus when it comes to car repairs. I'll admit that. I rarely even open the hood, leaving that to the professionals. Yes, I'm a car mechanic doofus! But I can freely admit this and will not be stupid enough to venture further than my skills. I'd be a doofus to try.
Cliff...Personally, though I had tons of latitude in the administration of customer service policy, I certainly did not agree with certain aspects of it. But since Im no longer at SOG, please feel free to call Loretta or Mike in customer service (or better yet, Spencer, SOGs owner) and share your concerns with them if you disagree with SOGs policy. I no longer administer customer service for them and their staff can now rightly take your scorn.
A statement I overlooked in my post. Thanks for reminding me. Most customers were honest and straight about what happened, but there were those who would say, "I didn't do anything. Really. The knife was just sitting on my nightstand not being touched when it broke in three places." Get real. Do they really think we're that stupid...or is it that they are?
Since I no longer represent SOG, I am a little freer to speak my mind. I'm sure you are realistic enough to understand that with every company, there is a small percentage (but measurable) of doofus customers (that is because there is a small, but measurable percentage of "doofusus" within the public at large). Nothing personal...just reality...and math.
Regarding warranty policies, it is highly unrealistic that all companies will adopt uniform wording. Philosophically, each owner comes from a different perspective of how to honor their customers (or not honor their customers) and as such, there really is no single approach. Similarly, customers differ on what they want in warranty processing. No single warranty statement (or application of said warranty policy) will make everyone happy.
"If the shoe fits ... "
I can be a complete doofus when it comes to car repairs. I'll admit that. I rarely even open the hood, leaving that to the professionals. Yes, I'm a car mechanic doofus! But I can freely admit this and will not be stupid enough to venture further than my skills. I'd be a doofus to try. Cliff...Personally, though I had tons of latitude in the administration of customer service policy, I certainly did not agree with certain aspects of it. But since Im no longer at SOG, please feel free to call Loretta or Mike in customer service (or better yet, Spencer, SOGs owner) and share your concerns with them if you disagree with SOGs policy. I no longer administer customer service for them and their staff can now rightly take your scorn.