I've got an alaskan hunter (D2) and a cub bear (AUS-8) and both are nice knives. I bought them at a Cabelas store, so I got to handle them first. In my personal experience, the knives are better than the sheaths. Of course, that is only two knives, but I had a custom kydex piggy back sheath made for the pair. The hunter was razor sharp out of the box, and the cub bear took about 5 strokes on a fine ceramic rod to get there. I'm not a fan of bead blasted finishes, and have been toying with the idea of sanding them both to a satin finish. I live on the coast and have yet to see a spot of rust on either (> 1 year). Gave them a light coat of gun oil and put them away. I cannot comment about the customer service, as I have never had a reason to contact them.