Kudos Customer Service

[bob7]

Just a quick note to say Kershaw's Customer Service was really top notch this week. They sent me a torsion spring for my new shallot; the spring arrived just four days after I notified them by email. Please let them know they did a great job. And, I'm impressed that Kershaw actually lets their customers decide about sending a knife for service OR fixing it themselves w/ the provided part(s).

Thank You,
bob7

 

[Thomas W]

It's important for me to note, that we strive for extra ordinary Customer Service on a daily basis.

Thank you for your purchase of our Shallot bob7.

 

[Wavester]

It's important for me to note, that we strive for extra ordinary Customer Service on a daily basis.

Thank you for your purchase of our Shallot bob7.

Thomas, a question if I may since it would appear you are affiliated with Kershaw - first let me echo what bob7 was saying about Kershaw Customer Service. I had a Brand New Rainbow Leek that someone had gotten me, but it has a ever so slight bend in the tip of the blade...to which I mentioned it to CS, I was told to send it back for repair or replacement, and not too long after it was send out, I got a Brand New Knife in its place. However, when the leek was given to me, it was given in the Box. When a new leek was sent to me, it was in a sealed plastic see-thru package. Curious - how come the differences in packaging of one particular model of knife..?

 

[Thomas W]

Wavester, tough one for me to answer since I don't know the details of the situation, but it sounds like they may have not sent back a new knife, but perhaps repaired the one that was sent in. If you need another tin, just let CS know and I'm sure they will send one out for you.