Kudos to Spyderco's Customer Service!

W

Wrangler

Joined
Mar 24, 2003
Messages
56
Got all the help I needed from Mike in Warranty and Repair in a jiffy!

A one man army! Thanks!

-Wrangler
 
there is a whole department, right? it's not just mike slaving away in a little, dark shop 18 hours a day I hope..--Joe
 
Roger that!

I just got my new Military in the mail this week. The liner lock was beginning to slip when I applied pressure to the back of the blade. Not enough for the blade to close, but enough to cause concern. I got Mike's phone number from this forum, gave him a call, mailed out the knife, and a brand new replacement showed up about a week later. I just hope this knife holds up better! The last one was about 6 months old, and never abused. His letter said they would look into what had caused the lock to fail!

Hope Spyderco gets this squared away, because I think (thought?)the Military is their best model.

Scott
 
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