All established knife companies should be mindful of the fact that changing times must be handled with great foresight, practicality and entrepreneurial wisdom.
In other words, your products must always be value for money. The competitors are always coming with ways to hijack your clients away.
So any product that is excellent, durable and affordable will stand a chance of beating the competitors. Any company that ignores this fact is only heading in the wrong direction.
Take for example, Buck knives in Malaysia. I just went to a warehouse sale the other day. The guy in charge told me Buck knives are hard to come by because their organisation has to purchase a quota which sort of hurts their budget planning.
So what they have in stock, they priced them at ridiculous prices. The 110 is priced at about Malaysian ringgit 215 (about US$54). I know that's way above average for a Buck 110.
There are plenty of Buck admirers in my country but the prices are driving them to other makers. Most companies which ignore globalisation in their mission statement are treading on shaky ground.
The idea is to hold on to your loyal supporters and constantly improve the relationship. If you continue to ignore them, customers will just get up one day and leave when you are out of town. By the time, you come back, it will be too late.
Business is business. People don't mind paying a bit more but not that much more because the market is filled with good-to-excellent substitutes. There's really no point in narrating your company's sterling history if you have nothing in the showcase.
I have seen this happening to too many good companies. Any company, no matter its size, can and will get into financial trouble very quickly, or definitely get into difficulties over a period of time, if they ignore what their customers really want.
The world is your market now, not only your country. Think of the billions of people waiting to hear from you. All you got to do is to strike the right chords, and the cash register will start ringing!
