EricV
Basic Member
- Joined
- Nov 19, 2008
- Messages
- 2,673
Went to the front door to get the mail and fond a heavy little padded envelope in the box from leatherman. :thumbup:
I'd sent my charge tti in for repairs after one of the jaws broke off at the crimper. Originally got one back in a week and a half around Christmas time with a few cowork's tools (had done a group return with a surge and a wave in various stages of dead) Originally was impressed with the turn around time and that the surge and wave were replaced with newer tools.
But of course Murphy's Law strikes and my charge has some issues. One hand opening hole on the serrated blade is broken through on one end of the loop, one scale was ground very thing (1/2 the regular thickness about) and I had to put my body weight into the pliers to lock them open. Not so good.
Called Leatherman up, left a message with a very pleasant Lady named Shelly, who called me back within an hour. She mailed me a box with a return label and a new box for the tool :thumbup: I sent it in sunday after noon years.
Fast forward to the present day:
The leatherman I have now i probably as near perfect as i've seen (handled about four by now) Handles are flawless, pliers are firm but smooth, blades are evenly ground and sharp, no sticky tools!
I've had some bad customer service with companies before like gerber, but leatherman was a dream. Love it when things work out, definitely going to be sticking with leatherman from now on.
:thumbup:
-Eric
I'd sent my charge tti in for repairs after one of the jaws broke off at the crimper. Originally got one back in a week and a half around Christmas time with a few cowork's tools (had done a group return with a surge and a wave in various stages of dead) Originally was impressed with the turn around time and that the surge and wave were replaced with newer tools.
But of course Murphy's Law strikes and my charge has some issues. One hand opening hole on the serrated blade is broken through on one end of the loop, one scale was ground very thing (1/2 the regular thickness about) and I had to put my body weight into the pliers to lock them open. Not so good.
Called Leatherman up, left a message with a very pleasant Lady named Shelly, who called me back within an hour. She mailed me a box with a return label and a new box for the tool :thumbup: I sent it in sunday after noon years.
Fast forward to the present day:
The leatherman I have now i probably as near perfect as i've seen (handled about four by now) Handles are flawless, pliers are firm but smooth, blades are evenly ground and sharp, no sticky tools!
I've had some bad customer service with companies before like gerber, but leatherman was a dream. Love it when things work out, definitely going to be sticking with leatherman from now on.
:thumbup:
-Eric
