Just wondering if anyone has had to send a Leatherman back for repairs? What is a general time turn around on getting it back? My Wave is "locked up", it opens fine but when I try to use the pliers they a locked shut, I need to use both hands to get them open. Not sure how this happened, I wasn't being hard on it, used it to cut barbed wire like I have hundreds of times. Any advice is appreciated.
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Leatherman Warranty
- Thread starter IAFF318
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Two occasions for me, both times turn around was less than 7 days. They repaired a Supertool 200 and replaced a Core with a Supertool 300. Even though both tools were long discontinued they opted to repair on one, replace on the other. No complaints mind you, just that the moral of the story is you never know what they will do....but they will make it right
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Two occasions for me, both times turn around was less than 7 days. They repaired a Supertool 200 and replaced a Core with a Supertool 300. Even though both tools were long discontinued they opted to repair on one, replace on the other. No complaints mind you, just that the moral of the story is you never know what they will do....but they will make it right
I heard that you had to have the bill of sale to get the warrenty. is that right??
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I sent a Skeletool and a 10 year old Wave back to Leatherman just this past Feb. The Wave tools were not opening correctly and the Skeletool plier head snapped off. Both were replaced by refurbs and at my door in 13 days no questions asked.
Print the form, fill it out, mail, feel naked for a week or so, giggle like a little girl at a Justin Beiber concert upon return, win!
Edit: No bill of sale needed but the form from their website is 100% mandatory I'm sure.
Print the form, fill it out, mail, feel naked for a week or so, giggle like a little girl at a Justin Beiber concert upon return, win!
Edit: No bill of sale needed but the form from their website is 100% mandatory I'm sure.
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ok thank you.I have been told wrong. I was told that the leatherman tools only had a 25 year warrenty and you had to have the bill of sale to get the warrenty for it.
No bill of sale would be required. I do no know if this holds true for all leatherman tools or when they implemented this but if I open up my wave and look on the inside of the scales it is stamped 0309 (March 2009). I had posted a question about this on here a couple years ago and the response received from others is that this is the manufactured date so they can tell when it was made. Mine is stamped on the side with the can opener, take a look and I'm sure you'll see it.
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From my own experience and reports of others, I have the distinct impression that Leatherman would repair or replace any of its products needing service regardless of age, original ownership, signs of misuse or any other consideration. Their warranty seems attached to the product, not the owner, and has been liberally interpreted by CS for all sorts of breakage, much of it obviously a matter of user over-enthusiasm rather than faulty manufacture. Several times I have sent them broken tools, strictly my fault and expecting to pay for repairs. Each was returned in 10 days or less, fixed right and no charge.
Based on that, I'd advise don't concern yourself with the legalistics. Just send it in.
Based on that, I'd advise don't concern yourself with the legalistics. Just send it in.
Last edited:
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It says on packaging and leatherman website "25 year warranty" I don't think they're super strict on that though, I sent my dad's Original supertool (15-20years old I think) in with just the form, it had copper wire imbedded in the pliers from touching a hot wire, the wood saw, can opener and a screw driver snapped off. I got a refurbished one back in about 12 days of sending it out from Utah to Oregon and back that looked like new didn't have a receipt or any paperwork besides the warranty form I printed off their website.
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I sent in my Surge when I gouged it with hot wire. It still worked, but I didn't mind paying to have it fixed. I had previously contacted LM about the little springs that hold in the driver bits. Mine had fallen out years prior. They told me that those were not parts that they send out and that it had to go back to the factory. I just never worried with it. The burn in the pliers were just the excuse I needed to actually get it fixed.
LM didn't fix it.
Instead they send me a brand new Surge complete with saw I had lost from my old one, and it only took about 7 or 8 days total.
LM didn't fix it.
Instead they send me a brand new Surge complete with saw I had lost from my old one, and it only took about 7 or 8 days total.
i just sent in my skeletool yesterday; person i got it from did some kind of hack sharpening job on the blade...lived with it awhile and for the heck of it sent it in to see if they will either resharpen it correctly or replace...will report on the results as soon as i get it back, one way or another...
That is incorrect.
I had a similar experience with my old wave. I had two broken tools, my fault totally. I sent it in with the expectation of paying for it because I had used them inappropriately. When it came back it was brand new, now a new wave. Of course if you have an old wave and want to keep it, do not send it in as they will just swap it for a new wave. The second time I sent in my wave, now a new wave with broken scissors, they sent me a refurbished one. Both times were around seven days.
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With regards to needing a bill of sale, they did not require it of my Squirt Es4, when I sent it in. (scissor spring kept snapping off to the side)
The thing is, I don't think they have any models yet that have been made for 25 years, so they haven't had to ask for a bill of sale. Also, someone above said they are date stamped. In the absence of a receipt, that would be used to determine the tool's age. (a tool could sit on the shelf of a retailer for a couple of years before being sold, so the receipt is best if you want to hedge your bets)
When they get to the point that they have a model that has been in production for 25+ years, we will see what happens.
My PST is probably 20 years old now, but Leatherman knows that, as it is discontinued. If I broke it, they would likely replace it with whatever their basic, non-one-handed blade model is these days. They have a clause in their warranty that states that too. They leave it up to their option, but I bet they don't do much repair of MTs. It doesn't seem like it'd be cost effective for them. They probably just take the old broken ones and throw them in a pile to be recycled.
The thing is, I don't think they have any models yet that have been made for 25 years, so they haven't had to ask for a bill of sale. Also, someone above said they are date stamped. In the absence of a receipt, that would be used to determine the tool's age. (a tool could sit on the shelf of a retailer for a couple of years before being sold, so the receipt is best if you want to hedge your bets)
When they get to the point that they have a model that has been in production for 25+ years, we will see what happens.
My PST is probably 20 years old now, but Leatherman knows that, as it is discontinued. If I broke it, they would likely replace it with whatever their basic, non-one-handed blade model is these days. They have a clause in their warranty that states that too. They leave it up to their option, but I bet they don't do much repair of MTs. It doesn't seem like it'd be cost effective for them. They probably just take the old broken ones and throw them in a pile to be recycled.
...and just got it back today...was sent a referb skeletook...i'm satisfied; i wanted the combo blade they use on the new ones being sold now anyways.
bottomline, leatherman warranty and CS is first rate...