• The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
    Price is $300 $250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
    Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.

  • Today marks the 24th anniversary of 9/11. I pray that this nation does not forget the loss of lives from this horrible event. Yesterday conservative commentator Charlie Kirk was murdered, and I worry about what is to come. Please love one another and your family in these trying times - Spark

limits of Buck Cust Serv: What say you?

R

rnr

Joined
Jan 6, 2004
Messages
734
I've experienced Buck's superb Customer Service in the past (an abused 110) and have read other many glowing reports. But how far will they go?

So I was a dipstick a while back. I have one of the Rush's where the lock just flopped back and forth w/o really locking. So my son told me that he'd just take it out and I'd have the knife w/ no lock. No big deal for me, I tighen my Leeks lock down so it doesn't work too. No problems for a couple years now and I'm aware of the slight risk. Well, he gets it apart, but looses a couple screws and maybe a spring. I'm not familiar enough w/ the insides to know.

So if I send it back to Joe, would they put it back together and add the missinig parts, or is this pushing Buck's kindness too far? I'm the dipstick in this here scenario.
 
I don't think you can expect *free* service on a customer-mangled knife...BUT...

You could send it in for sharpening & cleaning, with your phone number & a credit card number, and request they quote any repair charges...The sharpening was $6.95 last year...Explain what happened...and hope for the best...

I think Buck will take care of it...

(Of course, you could always call and ask)...
 
they probably shouldn't fix it under warranty but they probably would. worth a call and a try.
 
chickentrax said:
....You (should) could send it in for sharpening & cleaning, with your phone number & a credit card number, and request they quote any repair charges...The sharpening was $6.95 last year...Explain what happened...
I think Buck will take care of it...
(Of course, you could always call and ask)...
Click to expand...
I have to agree with my estclamed colleagent trax...
i think they will fix it...
or you can call as chick' sujests...
wander what goose would say?
 
Yeah, I've been sitting on this one for several months now not wanting to send it in. But I really like the knife. Maybe I'll just sit on it, I dunno.
 
rnr said:
Yeah, I've been sitting on this one for several months now not wanting to send it in. But I really like the knife. Maybe I'll just sit on it, I dunno.
Click to expand...

Buy a Wally World 110 to take its place temporarily; send the Rush in; then you can always sell the 110 on the For Sale Forum and get [some of] your $ back...but you won't want to sell it... ;)
 
You must log in or register to reply here.
Back
Top