Razorback - Knives said:
The best thing to do is let him know your limitations and what he should expect from one of your knives. Let him know what you will cover as far as repair and that knives aren't a do all tool. It's great to satisfy a customer but if you don't feel comfortable with what you're doing it makes for a bad situation.
Scott
Exactly. Well said. There are limitations to materials and what can be done with them, and what makers know how to do with them... until we can find ways to expand those limits.

Customers basically expect makers to educate them on the realities of "what is the best" and why. They make their requests, or demands, (customer demand), and then hope the makers can produce. The makers then come up with what they can. The customer then either loves it, or, suggests, or whines, cries, begs, moans, etc., and/or demands something better... like something that will dig, chop, stay sharp, and not rust... even though it's not "stainless".
Ah, maybe suggest to him you make his knife out of availium instead of unobtainium because titanium just doesn't hold an edge? When he asks you; "What is availium?" That is your cue to tell him what YOU think might work best for him for his particular needs. Because "form follows function" you might ask him more questions about what he wants to do with his knife and how he expects it to perform. The more you know about what he wants, the more you can make him something truly custom to his needs, and is'nt that what "custom"'s about?
Try to keep it entertaining as well as educational, and as he uses your "solution" to his needs he will think about all you have done for him and truly be thankful... or... well... curse you...
Seriously though, if you do your best, do your homework, and make a really good product, your customers will love you, tell their friends, and come back for more.