Long waiting for a answer

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konan76

Joined
Apr 12, 2006
Messages
11
At 23/12/2006 i have place a order for super commander at on line store .They have respond to me the following:

Dear Sir,
We are backordered on the Super Commander that you ordered about 3-4 weeks.
We will ship the order complete when the knife is in stock.
Please let us know if you have any further questions. Thank you.

I have send email asking some details about the liners ( is titanium or something else ) and the exact time of my order to be delivered .When i have place the order the web page is say(Liners Aerospace grade Titanium) and after that i have read at usual suspect forum the following :

Dear Members,

I'm going to make an announcement on our website this week but I felt I should let you know first. I have to change every description of every knifeand it will take me a couple of days.

Due to the rising cost of Titanium (It has tripled in price) we have switched to using a 300 series stainless steel liner on the detent side of our production knives. We are using it only on the detent, (top side) and not on the spring side, (liner lock) side. I have been considering using stainless steel for this side over the last year and we have done extensive testing and prototyping of the knives to satisfy our need to know that it would work correctly in use and maintain the integrity of our knives. As a result, we our totally satisfied with the performance of the steel for the detent side. Our first use was on the recent run of Karambits that we finished.

My custom knives will still feature the full titanium (both sides) liner construction.

I just wanted you to know first, since you are the most discerning customers with the most extensive knowledge of my knives.

Special runs and special edition knives will be identified by us as to whether or not they have full titanium liners.

My Best Regards,

Ernest R. Emerson

I am still waiting for a answer from Emerson Knives Customer Service and i also i would like to ask is the new price is $301.95 from 289.95 .Also in the web page the don't mention about the availability of the products.
I hope someone read that from Emerson knives.


Thanks for looking
 
I would assume that since it is back-ordered, it will be made using the new liner set-up - Titanium on the Liner side & SS on the other side. Other than a slight change in weight, no real big change in my opinion.

As for the price, I would guess they would let you know when it's ready & no longer back ordered.
 
Got to woner why you are buying direct??? You can find huge discounts (like $100!) at any of the internet mail order places......
 
You are still waiting because they supply their dealers first, before the online store. You should buy from a dealer.
 
ok i have understand i going to cancel the order and the lesson never buy direct from the company.I believe with that policy the only thing is to loose customers and loose the good name .
 
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