lost knife scenario: what would you do?

grnamin · Jun 22, 2000

You send a package containing a folding knife valued at $375 via a Mailboxes Etc. type store. You've shipped through that business numerous times before without any problems. The packaged was to be conveyed via overnight express. You track the package the following day but can't find any information on the tracking number. You bring this to the attention of the person you dealt with at the shipping store and he assures you that your package was indeed picked up by the carrier. The package was not scanned by the carrier at any point in the process. This is verified by the fact that there is no tracking information on it whatsoever. You call the carrier and alert them to this. They assure you that they will investigate the matter. It's been 3 days since the package was supposed to get to the recipient. You have already issued a refund to the latter because the package can't be located. What would you do at this point?

-Greg

Elvislives · Jun 22, 2000

Do you have a receipt?

I would walk into Mailboxes Whatever and demand satisfaction.

That's just me...

Brandon

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I've got the schizophrenic blues
No I don't
Yes I do...

grnamin · Jun 22, 2000

Yup, I have a receipt and the FedEx airbill. I trust the person I dealt with at the mailbox place that he did hand my package to the FedEx driver. The person has even offered to pay me for my loss, but I refused because I don't think it's his fault that my package was lost.

-Greg

Normark · Jun 22, 2000

Hey Greg....

As long as you have your reciept and everything is cool,, take the cash!!!

When it come to money,,especially this amount of money,, it's all business from that point on..

Don't look at it from a personal point of view..Look at it from a business standpoint..

Once the package left your fingertips,, the resposibility is not on you anymore...

Unless you invite this person over to your house for BBQ and Tea on Sundays, don't worry about it.. It's business...

I have many friends I've dealt with, and when i comes to money,, it's all business.

Now when you get burned by someone who is suppose to be a friend, thats where the friendship ends and the business end kicks in once again...

Look at it from this point of view, and you won't have a problem walking in there and saying , Hey listen,, you lost my gear,, now take care of the problem.

It's happened to me.. I've learned from it, and have moved on.

Take the money,, or you'll end up getting burned, or at the very least frustrated til God knows when..

Business is Business,, Friendship is Friendship,, when theres money involved,, get it cleared up Either way and move on...

ttyle Eric....

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Eric E. Noeldechen
On/Scene Tactical
http://www.mnsi.net/~nbtnoel
Custom,Quality, Concealex Sheaths.

Leading The Way In Synthetic Sheathing.

shappa · Jun 22, 2000

You paid the mailboxes ect type store to handle the delivery of your package ....they failed to do so. You have the reciepts and they have offered to reimburse you. Take the money.

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~~TOM~~

Bronco · Jun 22, 2000

Yeah Greg,
If you've got the receipt and the airbill number, by all means accept reimbursement. I can't imagine that a company as large as Mailboxes Etc. doesn't have a system in place that will allow them to verify whether or not the package was, in fact, turned over to the Fedex driver. If they do, they'll eventually get reimbursed by Fedex. If they don't, shame on them.

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Semper Fi

HJK · Jun 22, 2000

What Normark, Shappa and Bronco said is spot on. Hey, sometimes Normark gets lucky

Rugger · Jun 23, 2000

Find the UPS guy & drink wine from his skull... No, really, I agree w/ the above posts, this is a business transaction- if the mailbox guy offers compensation, you should accept. If you can afford to eat that amount of money, then I understand your point as well. Tip of the hat to the mailbox guy BTW- not many would offer to make good. Keep doing business w/ him- he sounds honest. Best of luck- I hope this gets resolved.

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Runs With Scissors
AKTI# A000107

grnamin · Jun 23, 2000

It was actually FedEx that was involved in this fiasco. I talked to a representative over the phone this morning and was told that compensation was already issued. I don't if that's for the full amount I insured the package for. I won't know until I receive said compensation.

-Greg

[This message has been edited by grnamin (edited 06-23-2000).]

NHW · Jun 24, 2000

Sorry to hear about your loss. From your brief posting it apears your package disappeared before FedEx ever touched it. If the package was picked up by FedEx a scan would exist on that package/airbill number. The package would be scanned when picked up, when unloaded from the truck at the local station and at many other points on its journey. It sounds like the package never got to the FedEx courier and so was never scanned. Why not ship it out through a Kinko's or through streetside drop box. Kinko's is open 24 hours and before during business hours staffed by FedEx personnel. Or better yet establish an account with FedEx for shipping. You can use your PC and printer to create you own airbills. Then you are free to drop the package off at your convience. The tracking and record keeping are excellent.

grnamin · Jun 24, 2000

NHW, good suggestions, but I'm way ahead of you.

I have a FedEx account and I couldn't find a FedEx place that was open on a Saturday that was in the vicinity so I went to the shipping store where I've done business so many times before and filled up an airbill with my account info and asked if I could ship it through them. The person at the counter said it would be no problem and even packed the knife for me. On the part of the scanning process, the person at the shipping store said that they've been doing business with FedEx for 10 years now and the driver hardly ever scans the packages while still in the store anymore.

-Greg