- Joined
- Oct 4, 1998
- Messages
- 529
I have a story-
A few weeks ago I broke a Gurkha Kukri in half doing some chopping. I sent it back to CS and asked for a replacement. Now, first, I was reluctant because I have heard so many bad things about CS warranties. That coupled with the fact that this was a factory 2nd didn't encourage me any (CS has a "no return" policy on 2nds...). The only problem was that the flaw was obviously in the heat treat so I figured I had nothing to lose, so I wrote a small letter and returned the knife. Less than 10 days later (tonight when I got home) a brand new (well, 2nd) Gurkha Kukri was on my doorstep. I was extremely pleased with the service I received.
Lynn and CS receive so much bad lip service here (especially concerning their advertising and warranty service) that I felt they deserved a shot of good PR. Lynn, you da' man!!!
Satisfied CS customer-
Orion
A few weeks ago I broke a Gurkha Kukri in half doing some chopping. I sent it back to CS and asked for a replacement. Now, first, I was reluctant because I have heard so many bad things about CS warranties. That coupled with the fact that this was a factory 2nd didn't encourage me any (CS has a "no return" policy on 2nds...). The only problem was that the flaw was obviously in the heat treat so I figured I had nothing to lose, so I wrote a small letter and returned the knife. Less than 10 days later (tonight when I got home) a brand new (well, 2nd) Gurkha Kukri was on my doorstep. I was extremely pleased with the service I received.
Lynn and CS receive so much bad lip service here (especially concerning their advertising and warranty service) that I felt they deserved a shot of good PR. Lynn, you da' man!!!
Satisfied CS customer-
Orion