Mach 1 goes back to Ernie

[Charlie Mike]

I ordered a Mach 1 and a MT L-UDT the last week of august. I had to justify blowing 300 dollars on 2 knives and placed it under the category of back to school shopping. About 2 weeks ago, my Mach 1 started having liner problems. When I pushed on the blade, the liner would slip to the left of the tang, but would not disengage unless spine wacked.

Now I know what I must do. I called EKI and got the shipping intstructions and I'm set to send it off.

I'm guessing a few of you have had to send knives back to have some liner lock Q/C problems fixed. Can you share your experience with how the knife locked up after Ernie worked his magic?

PS
I also took the TiNi coating off the blade with various grits of wet/dry paper giving it gunmetal color. I will specify not to do anything to the finish. I'll try to get some pics up if possible.

 

[dd1967]

Well, I've never sent any knife back to Ernie for any QC work, but I have returned my carry CQC6 to have the blade touched up after I managed to 'ding' it a bit.

It came back as good as the day it was made, and I even had the knife given an inspection and overhaul for no extra charge !

I'm sure you'll be completely satisfied when you get the knife back.

 

[SIFU1A]

had lock probs w/my CQC7 production model, about 2 weeks and it was back, and was fixed


sifu

 

[Royo]

I lost the thumb disc and the screw for my SARK while i was cutting crime scene tape. I called Emerson the next morning and they shipped me a new Thumb disc and screw NO CHARGE with an apology saying that is not supposed to happen to our knives. I think that is class