Membership Upgraded

[JC in SC]

I just upgraded my membership to Gold status, so I need my previous Basic membership pro-rated.

Thanks,
JC

 

[Josh K]

I just upgraded my membership to Gold status, so I need my previous Basic membership pro-rated.

Thanks,
JC

I'm pretty sure they don't pro-rate memberships. If you bought the basic, and then upgraded again to Gold, congrats, but you're out the $10 you went in for basic.

 

[JC in SC]

I'm pretty sure they don't pro-rate memberships. If you bought the basic, and then upgraded again to Gold, congrats, but you're out the $10 you went in for basic.

That is odd because in the FAQ it says that if you want to upgrade, buy the new membership and then post a request here stating that you upgraded and they would pro-rate the remainder of your previous membership onto your new membership.

Quoted from FAQ:

"Can I upgrade my paying membership to a higher level?
Sure you can! Just purchase the new membership level that you'd like, then click here to post a thread in Service & Support stating that you need your membership pro-rated. We'll cancel your old membership and pro-rate the remaining time onto the end of your new one. "

 

[Josh K]

That is odd because in the FAQ it says that if you want to upgrade, buy the new membership and then post a request here stating that you upgraded and they would pro-rate the remainder of your previous membership onto your new membership.

Quoted from FAQ:

"Can I upgrade my paying membership to a higher level?
Sure you can! Just purchase the new membership level that you'd like, then click here to post a thread in Service & Support stating that you need your membership pro-rated. We'll cancel your old membership and pro-rate the remaining time onto the end of your new one. "

I thought that meant you'd get an extended amount of time. For example, if you had nine months of Basic left, and you upgraded to Gold, they'd give you a year and nine months.

I don't set policy, so I could be wrong.

 

[JC in SC]

I thought that meant you'd get an extended amount of time. For example, if you had nine months of Basic left, and you upgraded to Gold, they'd give you a year and nine months.

I don't set policy, so I could be wrong.

Exactly...sort of. I would think the 9 months of a Basic ($10) membership would be pro-rated to $7.75, which would extend a Gold ($25) membership by 30% or 3.6 months.

I didn't mean it to be a pro-rated refund, but I thought whomever takes care of this would know that.

 

[Kiah]

Exactly...sort of. I would think the 9 months of a Basic ($10) membership would be pro-rated to $7.75, which would extend a Gold ($25) membership by 30% or 3.6 months.

You're correct. That's how it works. :thumbup:

 

[Spark]

You are taken care of. A basic to gold upgrade is usually an extra 3 months if it's done right away. You lose some time because I have to upgrade it manually.

 

[JC in SC]

Thanks Spark. I'm proud to be a (supporting) member of the community!