Months ago i returned a brand new Amphib to MT because the blade was not centered when closed and also returned a Mini SOCOM because the blade was hitting the handle. Long story short the Amphib was never returned and the Mini was returned to me in the exact same condition. Mind you, all this was at the Florida location so I called them up in PA where they are now and spoke to Donna and Mike S and a day or so later she calls me up and says they will send out my choice of knife as a replacement. Just got an ULTRATECH today and it's MINT! That thing is WAY cool and I'm really not into OTFs. (Gotta say the generally MT F/F is just too nice to carry and get dinged up.) They were cool on the phone and Mike said send back the Mini and they won't charge the $10 fee. Haven't got the Mini back but bought another one in the meantime because I'm really partial to the Amphibian and Mini.
That's it. I know there were lots of complaints in the past about their customer service but so far, this has been a good experience. The sheath that the Ultra came with is TOP NOTCH - from Tactical Assault Gear, got a TAG label on the back of it and a MT label on the back bottom.
PS - I'm gonna stick that Ultratech up for trade for a Strider on the Trade Board in case anybody's interested. :thumbup:
That's it. I know there were lots of complaints in the past about their customer service but so far, this has been a good experience. The sheath that the Ultra came with is TOP NOTCH - from Tactical Assault Gear, got a TAG label on the back of it and a MT label on the back bottom.
PS - I'm gonna stick that Ultratech up for trade for a Strider on the Trade Board in case anybody's interested. :thumbup: