- Joined
- Apr 20, 2005
- Messages
- 776
Hi everyone, first we'd like to say thank you for your enthusiastic support of Spyderco and the Mule Team. We had an unfortunate error on the site over the weekend that wasn't detected until Monday morning. The Mule Team inventory was not properly deducting quantities ordered and allowed multiple orders to go through that shouldn't have (roughly 60 knives)
Our crew is working diligently to reconcile all of the orders to ensure we have a true understanding of what occurred, when it occurred and which specific customers were affected.
Those customers with orders that cannot be filled will be notified via e-mail or in a few cases by phone by the end of business today. If you do not receive notification of this issue than your order should be just fine.
This issue only affects the MT17P orders.
We expect to complete shipping of the MT17P orders by the end of the day on Thursday.
Several folks have asked about the quantity released. It was just shy of 700. There are no plans at this time to produce more MT17P K390 Mules.
We sincerely apologize to all who were inconvenienced. We are doing all that we can to rectify the situation fairly.
Thank you for your patience and understanding!
Kristi
Our crew is working diligently to reconcile all of the orders to ensure we have a true understanding of what occurred, when it occurred and which specific customers were affected.
Those customers with orders that cannot be filled will be notified via e-mail or in a few cases by phone by the end of business today. If you do not receive notification of this issue than your order should be just fine.
This issue only affects the MT17P orders.
We expect to complete shipping of the MT17P orders by the end of the day on Thursday.
Several folks have asked about the quantity released. It was just shy of 700. There are no plans at this time to produce more MT17P K390 Mules.
We sincerely apologize to all who were inconvenienced. We are doing all that we can to rectify the situation fairly.
Thank you for your patience and understanding!
Kristi