my excellent customer service experience

OnionPoptarts

OnionPoptarts

Joined
Aug 18, 2013
Messages
249
I just got back from emerson my Cqc-7b and my Cqc-8, i had sent them in for repairs 9 days ago. The cqc-7b i had recently acquired from a fourm member. The knife had some vertical and side to side blade play, late lock up from being used allot, but all in all not in bad condition for a knife made in 2002 that was carried almost daily. Emerson repaired it for free under warranty, and it came back to me with a really nice early lock from its new liner, no blade play, and new pocket clip screws which i didn't even ask for. The Cqc-8 had a broken pocket clip screw which was all my fault. I even told emerson this in my email. Emerson didn't really care about that and removed the remaining screw bits from the handle and put a new one in its place for free. In truth these repairs weren't free as i had to pay to have my knives shipped back to me, but all the same i’m really happy with the condition of the knives, and the prompt no hassle customer service i received. i believe this excellent customer service is part of what you pay for when you buy an emerson.
 
Not surprised they took care of you. I sent 2 knives back earlier this year for lock issues, one was well used, the other new. I had both back in 7 days and they were good as new.
 
These guys are good.
Glad to hear you got taken care of.
When I took apart my 8 a few years back, I had stripped out a screw on the handle. My fault, no questions asked, they sent me a few extras.
Cheers
 
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