My first experience ordering from Hinderer

Joined
Jan 4, 2013
Messages
715
Howdy Yall,

I've never posted in this subsection before (I don't think at least), but just wanted to share my wonderful first experience. I do not own any Hinderer knives yet, but based on my first experience I definitely will. To begin, as they say, in the beginning, I had been browsing around and debating the merits of having a lanyard on my current EDC knife, and finally decided that I wanted to give it a try. I looked around, mostly in the EDC post in the general section, and decided the Hinderer lanyard beads looked the best for what I wanted, so I placed an order for a single stainless bead directly from their site. I really was not expecting much, not because I held low standards from Hinderer, but because I ordered a single item, it was one of the cheapest items (if not the cheapest) on their site, and because I wasn't a regular customer, yet at least. It arrived this morning and I was actually far more impressed than I expected I would be. The lanyard pull is very nice and exactly what I was expecting, but that wasn't really the source. First, it arrived very very quickly and was nicely packaged. When I opened the box I found a neat little bag with a sticker and two smaller bags- each with a bead in them. I don't know if its standard to include two or just something extra that was tossed in, but I certainly wasn't expecting it. Even more impressive than that (though I was very happy to receive twice what I was expecting) was the level of care in such a small order. Everything was neatly and individually packaged, they included a very cool sticker (that will soon join my CRK sticker on my Nalgene), and packaged and sent my little $10 order with far more pride and care than I would have ever guessed. It definitely means something to me at least to see that a busy manufacturer still takes pride in taking care of literally the smallest of the small customers!

Experiences like this definitely reaffirm my desire to one day add a XM-24 to my collection, and bump it to the top of my current grail list. These folks definitely have impressed me, and I know that I'll definitely be coming back to them in the future- hopefully for something a little sharper next time!
 
That bead would have been awful lonely in the box all by itself! :D Thank you for the kind words, we appreciate you taking the time to post!
 
Agreed stand up guys and Rob is terrific with customers. If its in stock it will be in your hands in no time and insured. I hope I have the chance to order again one of these days my xm 18 thou not owned for long is getting very lonely.
 
Amazing! The maker of a highly-sought product understands customer service. Kudos.
 
Glad you had a good first Hinderer experience, but if you think you are impresses now, just wait until you get one of their knives. To me they are simply on another level than most anything else out there.
 
It's good to hear a good experience from Hinderer! However, on the website it's listed as $10 for the stainless version, but it didn't state $10 each...the picture shows three so I think you are one short! hahaha:D
 
I recently sent an email to Hinderer with a question of which I'm sure they get a bunch. Robs response was lightning quick, polite and complete, very impressive. There appears to be quite a bit of attitude and ego in the high end knife industry which doesnt appear to be in evidence at Hinderer. I'm looking forward to ordering my new knife.
 
That bead would have been awful lonely in the box all by itself! :D Thank you for the kind words, we appreciate you taking the time to post!

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Thanks Rob!!! The phenomenon continues! Guess those ti beads all have separation anxiety!!

You guys are the best!
 
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