My salute to Spydie customer service, Endura 4

[mnblade]

As I've written here before, I carried an old ATS-55 Endura off and on for many years. The thing kept on cutting and cutting and cutting. Secretly, I was waiting (almost hoping) for it to die so I'd have an excuse to buy a newer, better model.

Well, I recently sent it in to Golden for a sharpening job. Apparently, Sal and co. felt it needed to be "put down" like a lame philly (the clip would no longer stay in place, but that didn't bother me too much, I just toted in pocket). They replaced the knife with a new Endura 4! Needless to say, I'm beyond impressed with the company's committment to customer service

Now the jury is still out on the new model, however. I can't decide whether I really really really like it, or really really really really like it.

Thanks, Spyderco!

 

[J85909266]

Wow, that is really good customer service. I wouldn't have expected such fine treatment, and I know the customer service is good. Hats off to Spyderco, as always.

 

[CombatGrappler]

I had a micarta Dyad Jr. that I finally wore out and sent back for lock repair. They wrote back and said they couldn't fix it. (moment of silence here for my poor beloved Dyad). They sent me a price list and let me pick out knives of equal value to the Dyad's suggested price. Standing behind their product, even though I'm the one who used and used and used, but never abused, it. Can't beat those guys and gals in Golden!

 

[fishtale]

It's great to hear stuff like this. An American company who stands behind their products. Kudos to Sal and Co. I love every Spyder I have and respect their design process and customer service!