new Police CF blade problem

R

Rob19

Joined
Jun 11, 1999
Messages
174
Greetings: I just received my new Spyderco Police (Left-Handed)with Carbon Fiber scales. When opening the knife, I can hear and see it rubbing against the metal lining. It is ok, when opening right-handed as there is no steel liner on that side and the slight lateral pressure is going in the opposite direction. Here is my question: If I send it back to Spyderco, will they be able to fix it? There is no real play in the blade. ( maybe a little ). Should I try tightening the pivot screw? For $120, I am not real happy about this blade rubbing. I can see little marks on the liner about an inch from the tip. Thanks a lot for any suggestions. Take care, Rob
p.s. I bought it from New Graham.
 
Thanks, Mercury Hayze. I wonder if they will replace it or fix it. It has a pretty low number on the blade ( just over 100 ). I think the carbon fiber ones are limited in their production. The blade is not messed up and the knife hase not been carried or used. I just put a wee bit of Hoppes oil on it. Hmmm...I will wait for a response from Sal or someone from Spyderco to see if they can advise. What is Spyderco's solution to something like this? Could they swap out the bushing for a thicker one or what? The action seems like it would be very smooth, if not for the rubbing. Thanks again, Rob
 
Rob,

I had a Police SS model which had the same problem. Like you I had a hard time spending that amount of cash and having the blade rub with a brand new knife. I sent it back to Spyderco and they sent me a new one with no questions asked. I feel that this happens on some of the Police knives due to the close tolerances between the blade,liner & scale. If you are not happy with it send it back and I am sure that Spyderco will make it right with you. This type of customer service is what keeps me a repeat Spyderco knife buyer!!!
 
Rob19,

Send it back to us if you want it replaced, no problem there, if you want to keep the same one send it back to Spyderco for repair or send it us and we will forward to Spyderco for you, either way there it will end up with Spyderco, whatever works for you works for us. Give us a call or drop me a e-mail walker2@newgraham.com

Adding in if anyone sent us a e-mail to service@newgraham.com it can't be checked untill tuesday, the server it was on lost it's conn. and wont be back up untill early tues. just in case anyone used that e-mail and did not get a reply in the last 2 days or so.
 
Hello: As you can see by this thread, it is obvious that both Spyderco and New Graham Knives have great customer service. Thanks for the speedy responses. Take care, Rob
 
You must log in or register to reply here.
Back
Top