- Joined
- Aug 24, 1999
- Messages
- 933
Hey, Kiddies, has anybody else out there used Premier Abrasives Company? I was just wondering if you'd had this same experience, and if it was an accepted norm...
Several weeks back, I had requested a catalogue from Premier. Still haven't gotten one, but I've been told they're printing a new one, and that's why. Okay. So, a rep from Premier called me (repeatedly, actually--I do admire her stick-to-it-iveness) to talk about my needs, etc. Great! Man, they made me feel like I was really top-drawer. She faxed me a quote on some 2x48 belts. I had been really relieved that they carried that size, since it had seemed like a slightly odd-size belt. She had then explained that they could make any belt length and width, within certain dimensions. Cool! Got to looking at the quote, and the prices seemed very reasonable (when compared to other manufacturers...Tru-Grit, Klingspor, etc.). Wow! Custom Belts for cheaper than normal?!? Well, I scraped together some cash and made my order (btw, my rep called me at least weekly--if not more often...it actually started to get a little bit annoying, but, hey--the price of fame, right?) At the time, I placed an order for thirty-five belts of varying grits from 36 up to 600. The rep who took the order (a different one than MY rep--she had been out of the office that day) assured me that my order should come to less than $85 (she couldn't give a total until they pulled the order and weighed it for shipping).
Well, about a week goes by, and BAM! There are my belts, right there on the doorstep! Groovy! I'm in hog heaven! I pull 'em out, and the first thing I notice on my invoice is that they've shipped extra belts...I'm confused. Is this the 'Nice-Guy' bonus? Is this the 'You're a new customer and we want to impress the Hell out of you so you'll tell everybody on BF what a great company we are' bonus? I dunno. So I call my rep back, and she explains that an order can be OVER OR UNDER your request by 20%. When they make a production run, you get what they make, evidently. Hmmm, I think. That's...okay, I guess. I mean, I got extra belts, right?
Friday, I get my invoice. $100!!! They never mentioned that they would be CHARGING me for the extra! I mean, sure, I'll pay for them (I should've known better than to ASSUME that they'd be free, of course). It just bothers me that, at no point, did ANYONE from Premier mention that a) I got to take whatever the production crew wanted to make, and b) I'd be expected to pay for it, cheerfully.
That seems like a fairly poor practice to me. Am I just wet behind the ears, here, and this is an industry S.O.P., or has this snuck up on other folks, too?
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An optimist thinks he lives in the best of all possible worlds...a pessimist is sure of it.
Several weeks back, I had requested a catalogue from Premier. Still haven't gotten one, but I've been told they're printing a new one, and that's why. Okay. So, a rep from Premier called me (repeatedly, actually--I do admire her stick-to-it-iveness) to talk about my needs, etc. Great! Man, they made me feel like I was really top-drawer. She faxed me a quote on some 2x48 belts. I had been really relieved that they carried that size, since it had seemed like a slightly odd-size belt. She had then explained that they could make any belt length and width, within certain dimensions. Cool! Got to looking at the quote, and the prices seemed very reasonable (when compared to other manufacturers...Tru-Grit, Klingspor, etc.). Wow! Custom Belts for cheaper than normal?!? Well, I scraped together some cash and made my order (btw, my rep called me at least weekly--if not more often...it actually started to get a little bit annoying, but, hey--the price of fame, right?) At the time, I placed an order for thirty-five belts of varying grits from 36 up to 600. The rep who took the order (a different one than MY rep--she had been out of the office that day) assured me that my order should come to less than $85 (she couldn't give a total until they pulled the order and weighed it for shipping).
Well, about a week goes by, and BAM! There are my belts, right there on the doorstep! Groovy! I'm in hog heaven! I pull 'em out, and the first thing I notice on my invoice is that they've shipped extra belts...I'm confused. Is this the 'Nice-Guy' bonus? Is this the 'You're a new customer and we want to impress the Hell out of you so you'll tell everybody on BF what a great company we are' bonus? I dunno. So I call my rep back, and she explains that an order can be OVER OR UNDER your request by 20%. When they make a production run, you get what they make, evidently. Hmmm, I think. That's...okay, I guess. I mean, I got extra belts, right?
Friday, I get my invoice. $100!!! They never mentioned that they would be CHARGING me for the extra! I mean, sure, I'll pay for them (I should've known better than to ASSUME that they'd be free, of course). It just bothers me that, at no point, did ANYONE from Premier mention that a) I got to take whatever the production crew wanted to make, and b) I'd be expected to pay for it, cheerfully.
That seems like a fairly poor practice to me. Am I just wet behind the ears, here, and this is an industry S.O.P., or has this snuck up on other folks, too?
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An optimist thinks he lives in the best of all possible worlds...a pessimist is sure of it.
