- Joined
- Oct 24, 2009
- Messages
- 243
These days it is very rare to find a company that is more concerned with customer satisfaction then simply making a sale. Nicks boots happens to be one of those few companies that still really care about their customers. As part owner of a small landscaping business I am constantly on my feet and regularly buying new boots. Ive tried everything from $70 Timberlands, to $250 Redwings and all of them have been destroyed within a year. So after doing a lot of searching and watching Wranglerstars YouTube series on Nicks Boot (check out those videos if you havent already), I decided to give them a shot. From the day I sent in my fit sheet in, to the day I received them in the mail, 23 weeks had passed. They were in the middle of moving their factory when I sent my fit sheet in and from what I understand custom boots take some time to make, so I understand.
However, when I finally received my boots, they did not fit all that well but I decided to try to make them work. So for a little over a month I tried to break them in with no success. I gave Nicks a call and they told me to send them in. A couple weeks later a brand new pair showed up at my house! I was thrilled but again I had the same issue. So I remeasured my feet thinking maybe I had made a mistake the first time. Turns out the measurements were off and I called Nicks to ask for a second pair of false tongues to compensate for my error. No more than three days later a third pair of brand new boots showed up at my house! These new ones fit like a glove and I could not be happier!! Nicks boots customer service is truly second to none. Besides their awesome customer service these boots are built like tanks! The soles are literally screwed, stitched and glued on. Every stitch is made from heavy duty thread and is there for a reason, which is not the case with most of the boots I have owned recently. On top of that they can be resoled, repaired and rebuilt! These boots look like they are ready for years of use and I cant wait to get these broken in and out in the field! Nicks Boots you have a new customer for life and I look forward to doing business with you in the future! Special thanks to Kenton for the excellent customer service and support! And to the rest of the Nicks boots team I thank you as well, you guys are the best!
However, when I finally received my boots, they did not fit all that well but I decided to try to make them work. So for a little over a month I tried to break them in with no success. I gave Nicks a call and they told me to send them in. A couple weeks later a brand new pair showed up at my house! I was thrilled but again I had the same issue. So I remeasured my feet thinking maybe I had made a mistake the first time. Turns out the measurements were off and I called Nicks to ask for a second pair of false tongues to compensate for my error. No more than three days later a third pair of brand new boots showed up at my house! These new ones fit like a glove and I could not be happier!! Nicks boots customer service is truly second to none. Besides their awesome customer service these boots are built like tanks! The soles are literally screwed, stitched and glued on. Every stitch is made from heavy duty thread and is there for a reason, which is not the case with most of the boots I have owned recently. On top of that they can be resoled, repaired and rebuilt! These boots look like they are ready for years of use and I cant wait to get these broken in and out in the field! Nicks Boots you have a new customer for life and I look forward to doing business with you in the future! Special thanks to Kenton for the excellent customer service and support! And to the rest of the Nicks boots team I thank you as well, you guys are the best!
