Not so fast Spyderco!!!

Yo Mama

Yo Mama

Gold Member
Joined
Sep 25, 2011
Messages
6,180
Sent in knife last Friday. Got update knife was on the way back to me Wednesday. Got it back today. It's fixed, and took a whole week!!!!


One, ..,... Whole,.....week!?!??

What took them so long? Of course. I'm kidding. 😃 This is the quickest I have had from any company for all time turnaround. Spyderco you be amazing!
 
jjg6319 said:
What did they do for you?
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Crucarta pm2 had a good amount of side play which you really can't adjust because they use a ton of red loctite on this specific model. Overall an easy fix for them, but I am amazed at the turnaround.
 
Yo Mama said:
Crucarta pm2 had a good amount of side play which you really can't adjust because they use a ton of red loctite on this specific model. Overall an easy fix for them, but I am amazed at the turnaround.
Click to expand...
They are good at tightening pivots. I sent my framelock millie to them to fix my lock rock, and they sent it back with a tightened pivot.
 
Yo Mama said:
Crucarta pm2 had a good amount of side play which you really can't adjust because they use a ton of red loctite on this specific model. Overall an easy fix for them, but I am amazed at the turnaround.
Click to expand...
I thought that Spyderco was cutting back on using the loctite. I had a Sage 1 with a stripped fastener. It had loctite on that knife as well.
 
Chuck_Nunface said:
They are good at tightening pivots. I sent my framelock millie to them to fix my lock rock, and they sent it back with a tightened pivot.
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That's pretty disappointing,I'd be upset also. If you send it in again I'd have them cover shipping.
 
I'm a big fan of Spyderco knives (I own around190 of them now) but I'm not a big fan of their shop services.

I've only sent knives to Spyderco for repair/eval twice.

The 1st was to regrind a blade w/a broken tip with a request to polish &/or grind out a stain on the blade. The regrind was well done but they didn't try to take out the stain & never explained why not.

The 2nd was a knife that I bought w/a defect in it that the seller insisted I send to Spyderco before he'd give me a refund for the knife.. I forget what that defect was now but the shop refused to deal with it & just returned the knife to me & the seller then refunded my purchase price.

In both cases, communication from the shop was minimal. If you're lucky, you can sometimes get someone in the shop on the phone but usually not.

Sal explained to me here long ago that the reason for the min comms from the shop is because it is understaffed & they are busy but, this never seemed like an adequate explanation to me because the shop workers don't have to field the calls/inquiries.

Any admin/sec staff person can do that. So, it has always seemed to me that improving shop comms was never a priority w/Sal. 🤷‍♂️

Fortunately, their knives are well made & few of them ever need "repair," especially if you don't f*ck with them. :cool:
 
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Spyderco was never really a big fan of the customer disassembling the knife. Up to recently they seem to have eased up on that position. Couple the use of loctite by them and soft fasteners you can easily strip out the fastener. I like their stuff, but get concerned if you have to mess with their fasteners.

Compare them to CRK and they are worlds apart in wanting you to dissamble the knife and their fastener quality. CRK now makes their fasteners in house to control the quality and material. CRK also has great customer service and easy to talk to.
 
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