Not Sure What To Think

Idaho Jarhead

Idaho Jarhead

Joined
Nov 2, 2007
Messages
1,415
I have a fairly rare, fairly expensive, limited edition Spyderco knife that is giving me some heartburn. For starters, I began carrying it the day I bought it because its a knife and its supposed to be used, not looked at. But the heartburn comes where everytime I pull the damn thing out of my pocket it sustains edge damage. Seriously....everytime I cut something beyond opening mail I find a new ding in the edge.

The blade is S30V. And while I have read that steel can be sometimes be a little brittle, I have had zero problems with my Manix. I have also read that sometimes the factory edge may roll a little and you just need to sharpen that out and it will be fine. That doesn't seem to be the case with this blade though. About a milimeter of the tip is missing, a portion of the straight edge is rolled in two places, and I just noticed last night that the peak on one of the serrations is damaged. THIS KNIFE HAS NOT BEEN ABUSED!!

So I am wondering if it is a heat treat problem, or what exactly is going on. Also, since it is a long since discontinued knife with a numbered blade, what can spyderco do for me?
 
they can't do anything for you if you don't write them and ask.
 
Yeah, din is right. The only person who can help you is a member of CS for Spyderco. Sounds like you got the bad blade out of that batch. Sorry.
 
I've read that sharpening S30V gets to steel that isn't as brittle as the original edge. I'm not sure on the truth or effectiveness of that one...
 
You can send it in for a complimentary sharpening, just include $5 for return shipping. They might be able to fix the missing tip and damaged serration that way.. If not, it will be $20 to regrind the blade to put a new tip on.

They did have some problems a few years back with lots of S30V chipping, I had a Native with that problem. Even if you are the original owner, your warranty period has probably expired. The Spydercrew is top notch, so they might help you out anyways.
 
CombatGrappler said:
You can send it in for a complimentary sharpening, just include $5 for return shipping. They might be able to fix the missing tip and damaged serration that way.. If not, it will be $20 to regrind the blade to put a new tip on.

They did have some problems a few years back with lots of S30V chipping, I had a Native with that problem. Even if you are the original owner, your warranty period has probably expired. The Spydercrew is top notch, so they might help you out anyways.
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They have a warranty period?

I would call and explain what you just said and tell them you are worried about a bad heat treat. They might have a blade laying around so you just have to decide if that number is worth having. Can't hurt to call and ask.
 
Tough one. I could be wrong, but from what I understand, Spyderco does not replace blades. If they determine that a blade is defective, they replace the knife if it's still available, or issue a credit usable at SFO for the knife's MSRP in its last year of production if it is no longer possible for them to replace it.

But, as has been noted, sometimes just a good sharpening will solve the problem. In any event, sending it in is the only way to find out for sure.

Paul
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FlaMtnBkr said:
They have a warranty period?

I would call and explain what you just said and tell them you are worried about a bad heat treat. They might have a blade laying around so you just have to decide if that number is worth having. Can't hurt to call and ask.
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Sure, 1 year or 12,000 cuts. Tools don't last forever. They've got a finite warranty.
 
Personally, I wouldn't post any grievances or complaints here until I had communicated with the factory. I know, posting here gives almost instant gratification, but, in my opinion, it's just not fair to the company to post about problems before they've had a chance to make it good.

My experience with Spyderco customer service is they are excellent people who will do everything they can to make you a satisfied customer, if you give them a chance.
 
shangchi108 said:
Personally, I wouldn't post any grievances or complaints here until I had communicated with the factory. I know, posting here gives almost instant gratification, but, in my opinion, it's just not fair to the company to post about problems before they've had a chance to make it good.

My experience with Spyderco customer service is they are excellent people who will do everything they can to make you a satisfied customer, if you give them a chance.
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I agree with you completely. I don't have a grievance or a complaint though. I am not badmouthing the company or the knife. Quite the opposite in fact. Why are you attempting to put a malicious connotation on a benevolent question?
 
I would sharpen the blade several times, especially if you are using the Sharpmaker, which removes steel very slow. It took probably 5 or more sharpenings on my Sharpmaker to get my Native to stop chipping, but now it performs great. I now rebevel all of my blades very soon after getting them with very coarse stones so I get rid of any steel that may have been burned during factory sharpening (the theory about doing a few sharpenings to get rid of the chipping is that the edge might have beenoverheated during factory sharpening). If you have sharpened it a lot and it still chips I would send it in, have them see if a factory sharpening won't fix it, and if it doesn't then see what they offer for replacement options. A call to CS and a few dollars in shipping costs might solve your problem.

Mike
 
CombatGrappler said:
Sure, 1 year or 12,000 cuts. Tools don't last forever. They've got a finite warranty.
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No where does Spyderco state they only have a year warranty. I don't know if this is supposed to be a smart a$$ comment like the 12,000 cuts?

A warranty is usually to protect you from manufacturer defects. It can be 20 years old and have a bad heat treat and if that is the case I'm sure Spyderco would take care of it in some manner.

Of course if you sharpen it down to a toothpick they won't do anything as I doubt most companies would.

However saying his warranty has expired and they won't do anything is just silly. :rolleyes:
 
FlaMtnBkr said:
No where does Spyderco state they only have a year warranty. I don't know if this is supposed to be a smart a$$ comment like the 12,000 cuts?

A warranty is usually to protect you from manufacturer defects. It can be 20 years old and have a bad heat treat and if that is the case I'm sure Spyderco would take care of it in some manner.

Of course if you sharpen it down to a toothpick they won't do anything as I doubt most companies would.

However saying his warranty has expired and they won't do anything is just silly. :rolleyes:
Click to expand...

http://spyderco.com/edge-u-cation/index.php?item=10

You're right, it doesn't mention a time period. That'll teach me to try to be a smart@$$. Heck, it doesn't even say that you have to be the original purchaser of the knife!
 
I heard back from Spyderco. They are going to run a Rockwell test on it. If everything checks out they will sharpen it and send it home. If not they will give me the option of a store credit for the original MSRP as suggested by "The Deacon" or keeping it as is.

Looks like one of my favorite EDC's is going to enjoy some time in the Rockies.

Thanks for the advice everyone.
 
Idaho Jarhead said:
I agree with you completely. I don't have a grievance or a complaint though. I am not badmouthing the company or the knife. Quite the opposite in fact. Why are you attempting to put a malicious connotation on a benevolent question?
Click to expand...

I'm not saying you're being malicious. Maybe thoughtless.

You say you're not badmouthing the knife, and I don't think you were being malicious when you said this, but you did say: "But the heartburn comes where everytime I pull the damn thing out of my pocket it sustains edge damage. Seriously....everytime I cut something beyond opening mail I find a new ding in the edge."

I'm sure you have a valid complaint, but It's simple courtesy to anyone, if you have a grievance, to confront whoever they may be and give them a chance to make it right before you tell the world. That's all.
 
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