Now that is customer service, thanks Jerry!!!

X

xanax

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Nov 30, 2006
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I just got a call from Jerry himself. This is the first time I have ever talked to him. He offered me either a full refund, or a new knife. (I had a handle slab come loose on a FBM) He informed me that this is the first time this problem has surfaced, and went over a couple of different reasons why this could have happened. The best part is that I am going to end up with the problem being resolved PLUS a 150.00 store credit for my troubles! I couldn't be any happier with the outcome. We also talked about scotch and I guess I need to buy some pigs nose. He said in a blind taste test involving several experienced scotch drinkers including himself, that most couldn't tell the difference in pigs nose and JWB. I told him I would have to go look for a bottle, and he said if I couldn't find any he would ship me one! Seriously, is it even possible to have better customer service? I've never encountered it, that's for sure. Thanks again Jerry and crew!!:thumbup: :D
 
I actually think it goes well beyond the concept of 'customer service.' It's a lot more like being a member of a family.
 
WOW!

With most companies you are lucky to get store credit. At Busse you get to go drinking with the owner;) :thumbup:
 
I wonder, $150 per micarta slab times many busse knives equals a lot of store credit. Now where did I put that hammer? .:thumbup:
 
Busse Customer Service is unequaled, no doubt.

What DID happen to your handle?
 
I think that is a $150 drinking credit to be used with Jerry.:D :thumbup:

Which to me would be REALLY COOL - drinking with Jerry takes it to a whole new level!!:eek: :D :cool:
 
Man, that's indeed what I would call, the best customer service there is!!:thumbup:
 
The Busse organization is the best. It does not seem to follow any business model with which I am familiar. They don't teach you at Wharton to give away money. Busse appears to be a group of some really fine, positive, and centered people. They don't have to give store credit. Their product and everything about them makes such gestures unnecessary. I am happy to get the knives and I know if something goes wrong they will do their utmost to make it right. But they do all that and give you Busse dollars. I don't even know what to call that. Suffice it to say that they are the best. I wish there were more Busse like organizations in the world. Would make life alot easier. In time Busse will become a word that means "cool beyond all comprehension". Kids will say to each other, "Man that car was busse." Me I just want to look at my knives and say Man those are Busse.
 
xaman said:
Busse Customer Service is unequaled, no doubt.

What DID happen to your handle?
Click to expand...


I was batoning it through a large log and the left side slab (looking down at the spine) began to shift. It moves back and forth about 1/8" at the tang area. Jerry said someone might have consumed too much alcohol that day, or I may have accidentally got a special military run where they used aluminum (at request) tube fasteners. So I am sending both back just to make sure they are the nickle ones. They look like nickle to me, so it's possible that the hole(s) were drilled too big in the handle (I think that is what he was getting at) making the slabs not fully secured to the tang.
 
I have been fortunate to deal with a few of those at the adult table of the Busse feast. I sincerely hope to go to Blade someday and feel even more a part of the family.
Anyhow, thanks for sharing this experience. It always makes my day.:thumbup:
 
Fantastic story! Not too surprised though, Jerry has shown time and again what a honorable man he is. This is just another example of him going out of his way to make things right. A call from the man himself is a great example of someone who stands behind his product 200%. That must have had you flying on a cloud the whole night... I know I would have been!

:thumbup: :cool:
 
Yeah, I was flying high as soon as he said, "this is Jerry Busse" I think everyone around me thought I just hit the lottery.
 
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