Ontario knife customer service

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brad2008

Joined
Aug 5, 2008
Messages
198
i posted a few days ago about how my dog chewed the handle on my SP8 machette , so i emailed the company and asked if i could purchse a new handle and they promptly sent me this reply................im a happy dude and will throw them as much business as i can....great company...great customer service.......made in AMERICA

Dear Brad,



Please send me your address and we will send a handle at n/c. But I will need an email on how you like the knife.



Thanks.



Sue
 
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Cool, but I'm not sure how you'd install a new handle on that one--isn't it molded rubber with a lanyard tube going through it?
 
That is amazing. They don't have to do that sort of thing, but that's good to know they will. Those type handles are cheaper to manufacture, and I worried that it would be hard to replace.
How much did your dog chew? How hard would it be to slide off the handle, once the rivet was removed, is really what I want to know.
 
foxx said:
That is amazing. They don't have to do that sort of thing, but that's good to know they will. Those type handles are cheaper to manufacture, and I worried that it would be hard to replace.
How much did your dog chew? How hard would it be to slide off the handle, once the rivet was removed, is really what I want to know.
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he chewed it up pretty good, i had a thread posted with pics but i cant find it now , vanished??? ....i havent tried to remove the handle yet, ill go try in a few minutes then let you know
 
brad2008 said:
he chewed it up pretty good, i had a thread posted with pics but i cant find it now , vanished??? ....i havent tried to remove the handle yet, ill go try in a few minutes then let you know
Click to expand...
Here you go.

The old handle should slide off easily. Just cut through the brass tube with a hacksaw.

I recommend cleaning the tang with acetone and gorilla gluing the new handle on.
 
Glad to see some good news on Ontario. The prevailing winds here are to trash them when possible for a lot of reasons. Mostly it seems, just to parrot the group mantra.

I had four or five times I needed to call Ontario customer support to resolve the fit of micarta scales on a RAT 7. They were outstanding in their response each time. I spoke with a live person, parts were shipped out immediately to me in very short order, and made me a big fan of not only their products but customer service. When the first shipment of new scales and attachment hardware was lost in the mail, they sent out another set of scales and another set of hardware on them! And this was for a discontinued knife! After receiving both sets, they told me to "hang on to extras since I might be able to use them somewhere".

In resolving the problem to my satisfaction, they were patient and committed, and even told me if I wasn't 100% happy with the product after our new part installation, they would contact the vendor, email me the proof of contact, and instruct the vendor to take the knife back at their cost. None of that was needed, though.

They sure got me as a customer! I have four of their knives, all great.

This also inspired me to purchase their sister Queen products with great confidence they would stand behind their knives.

Robert
 
Thats good to hear!

I love their products to its good to hear that the service is as good as their knives!
 
:thumbup:

That is great service. I'm sure the dog is happy too, he gets to keep his leg afterall. ;)
 
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