Other peoples experiences from Demko Knives after sales customer service?

[Mick_1KRR]

Just curious what email communication has been like for others who have also purchased custom AD10's and AD15's from the Demko brothers. Just having some very few and far between updates on a small issue that was going to get sorted on my AD10. I keep thinking i'm being a hassle emailing once a month or so for any update, but then again at the same time i feel like when dropping thousands of dollars on these customs that the communication would be a little better, even to just say its in progress or to touch base. Kind of bums you out. Cheers

 

[jux t]

Just curious what email communication has been like for others who have also purchased custom AD10's and AD15's from the Demko brothers. Just having some very few and far between updates on a small issue that was going to get sorted on my AD10. I keep thinking i'm being a hassle emailing once a month or so for any update, but then again at the same time i feel like when dropping thousands of dollars on these customs that the communication would be a little better, even to just say its in progress or to touch base. Kind of bums you out. Cheers

Not sure if this is the right section for that question. How often do you ask for updates, and often have they responded?

 

[Mick_1KRR]

Not sure if this is the right section for that question. How often do you ask for updates, and often have they responded?

Not sure if it is, but if there's a better spot i'm all ears and happy to move it. I probably check in with a friendly touching base email once per month or longer, sometimes not getting a reply for weeks after my email, and only after sending a second follow up on my initial one. My intention isn't to stir up any negative chat, i'm just curious if this is normal and in line with other peoples experiences.

 

[Daniel]

Custom knives forum would be a better place for this question