Outstanding customer service, Buck went above and beyond

[Doug_86]

I sent 5 knives to Buck for the spa treatment. I was waiting anxiously for a response as to when I could pay them for the services. I called and talked to a rep and he said the knives have been sent back to me. Huh? I didn't pay them...

He said I forgot to leave a phone number and they had no way of billing me and did it as a "courtesy". I was blown away that they would do this!

I paid them as any good consumer would but I can't believe they didn't hold them until I paid my arrears.

Living in Canada its never easy to play the customs game and the tracking number showed it was never delivered to Buck Knives. So within a month it was sent, the work was done, and returned back to me. That's a short turn around time.

Thank you so much Chuck, CJ and staff.

 

[RAZORBLADES]

They are a stand alone company in my opinion,I don't buy anything but buck knives anymore.IAm in Canada myself,nova scotia,I've been using a buck 110 Alaska guide out on the Atlantic lobster fishing,it holds up extremely well in salt water conditions.heck of a knife...

 

[Doug_86]

They are a stand alone company in my opinion,I don't buy anything but buck knives anymore.IAm in Canada myself,nova scotia,I've been using a buck 110 Alaska guide out on the Atlantic lobster fishing,it holds up extremely well in salt water conditions.heck of a knife...

Not to highjack my own thread but Grohmann are awesome to deal with as well. Very polite and friendly.

The Buck reps are very friendly and patient with your requests.

 

[Doug_86]

 

[link2derek]

That's really great to hear, especially about a company like Buck. Thanks for sharing!

 

[Nobody39]

Absolutely agree, Buck is definitely a 'customer oriented' company, & Joe Houser is an outstanding representative for them. In September 1967 I returned from a tour of duty in Southeast Asia with the USAF. While on leave in my small Arkansas hometown I went shopping for a new pocket knife. Found the 'new' Buck folders at our local Western Auto store & bought a new Stockman. Had no idea it was made by Schrade. Carried that knife every day for many years, & sometime during those years it developed a 'chip' in the 'escutcheon' side scale, at the center pin. I carried it long enough after the chip that the rough, sharp edges wore to 'rounded', & the clip blade didn't close with its original 'snap'. Finally put the old kinfe 'in storage', probably 10-15 years ago & began carrying a smaller, lighter EDC knife. Last August I was looking thru my 'junk' & came across the old Buck. Sent an e-mail with a few pix to Buck at Post Falls & within a couple of days received a reply from Joe Houser. He explained the 'history associated with the Schrade/Buck affiliation' & said because of the way Schrade mfg'd those knives it wasn't possible to 're-build' it but they'd be happy to clean, tighten, sharpen, & polish it & see if they could do something about the chipped scale. I boxed it up & sent it off the next day & within a couple of weeks it was back looking almost new again. Main blade didn't have quite 'new' snap but was so much better than before, all blades were sharp & shiny, & a 'new' 'escutcheon side' saw-cut scale had replaced the chipped one. Can't say enough good things about Buck & Joe Houser's customer service!

My old Buck before its visit to Post Falls

My 'new' old Buck

 

[sunandsteel]

Absolutely agree, Buck is definitely a 'customer oriented' company, & Joe Houser is an outstanding representative for them. In September 1967 I returned from a tour of duty in Southeast Asia with the USAF. While on leave in my small Arkansas hometown I went shopping for a new pocket knife. Fount the 'new' Buck folders at our local Western Auto store & bought a new Stockman. Had no idea it was made by Schrade. Carried that knife every day for many years, & sometime during those years it developed a 'chip' in the 'escutcheon' side scale, at the center pin. I carried it long enough after the chip that the rough, sharp edges wore to 'rounded', & the clip blade didn't close with its original 'snap'. Finally put the old kinfe 'in storage', probably 10-15 years ago & began carrying a smaller, lighter EDC knife. Last August I was looking thru my 'junk' & came across the old Buck. Sent an e-mail with a few pix to Buck at Post Falls & within a couple of days received a reply from Joe Houser. He explained the 'history associated with the Schrade/Buck affiliation' & said because of the way Schrade mfg'd those knives it wasn't possible to 're-build' it but they'd be happy to clean, tighten, sharpen, & polish it & see if they could do something about the chipped scale. I boxed it up & sent it off the next day & within a couple of weeks it was back looking almost new again. Main blade didn't have quite 'new' snap but was so much better than before, all blades were sharp & shiny, & a 'new' 'escutcheon side' saw-cut scale had replaced the chipped one. Can't say enough good things about Buck & Joe Houser's customer service!

My old Buck before its visit to Post Falls

My 'new' old Buck

Looks great and good for another 100k miles.

 

[Doug_86]

Thats looks fantastic!

 

[edbeau]

Great looking knives now. You can always count on Buck to take care of you.

 

[300Bucks]

NB39,

Do a Buck forum search for info on the 301 Stockman, especially scan the pre-2013 posts, maybe back in 2010 or 2011 especially. In there in a couple of spots will be the "inside" photo details of your knife. Your knife will last a very long time if you just don't use it to push cut something with all your might. Something like a 2" rope or a 3/4 inch dowel. Saw cut big stuff a little at a time and it will save your blade pivot pins and keep your blades tight.

300Bucks