Outstanding customer service

S

SteelDriver

Joined
Jan 28, 2002
Messages
790
I preordered my Buck/Mayo and was one of the first to get one, but only a few weeks ago I received the one I'm carrying now. In between, I returned it more than once for warranty service because I felt it didn't meet my expectations of finish, smoothness, lockup, and clip tension. Each time Buck improved on the knife, but it just wasn't 100% there.

My latest 172 was accompanied by a letter from Bill Keys, the quality assurance manager. He personally examined the knife I sent in and addressed every issue I had. Along with it came a near-perfect 172 and a little something extra for my trouble ;).

I admit that I was hard on this knife in terms of expectations, especially since it's from Buck and Tom Mayo. But I have to say that in the end, it met all of them. IMHO for its price you cannot find a finer folder. I want to say thank you to Bill Keys and the rest of the Buck team. Your integrity and committment to customer satisfaction are outstanding. And thank you, Tom Mayo, for bringing your genius to a company that will do you proud. You guys are the reason I'll be a Buck customer for life.
 
Thanks for a great post. I will copy this to Bill.

Bill is our engineering manager who also oversees quality. A lot of care has gone into the Buck/Mayo product and we have been assimilating some new techniques in order to hit the quality expectations we all had from this product.

Tom was great to work with and Bill, and Paul Naranjo, one of our engineers has been tireless in refining techniques.

I am glad the knife hit your expectations and thanks for being patient with us while we worked out those early bugs.
 
This sounds good :)

I had been sending my 172 Buck/Mayo back to Buck twice already after receiving a bent tip / bad swedge "lemon" on 3/5 which was one of the first produced too.

It went back to Buck again on 5/9 and after a total of almost 3 months without this fine knife I´m REALLY anxious receiving a wonderful new and nice Buck/Mayo like pretty much everybody is raving about on this and other forums.

Almost can´t wait anymore :rolleyes:

Klaus
 
Over three months and sent back more than twice for me, but they do a good job keeping a 4-week turnaround (at least in the US). Worry not Klaus, you WILL be a happy 172 owner in good time :D .
 
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