PM2 stripped screws

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Buckeyebullet

Buckeyebullet

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Oct 1, 2013
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I'm in need of serious help. Got an s110v pm2 today. I always take my knives apart to clean out and polish bronze bushings on a strop. While taking apart my knife 2 scale screws stripped. I use expensive tools too. I removed one but the other one was so tight that I completely stripped it and no way to get it out. I drilled it and put an easy out in it but the head broke off. So I called spyderco and they couldn't do anything over the phone, they made me send an email with pics. They responded back saying they couldn't send internal parts. All I'm asking is for 4 screws and the 2 spacers but they refuse. They say my warranty is voided but want the knife sent in. All I'm asking is for the parts to put my knife back together. Can anyone help me. I'm so frustrated I can't even think straight. Hope this even makes sense. Thanks Matt
 
Unfortunately your best option is probably to send it in and have them fix it. I'm sure you'll have to pay for the repair but it's the only way your going to get it fixed correctly. I've tried to get parts from them before and they just won't do it.
 
Yea I think it's something like $30 or $35 for them to fix a knife outside of warranty. Stinks to have to pay that much for some screws, but I don't think you have any other option.

I used to disassemble my knives too, but I've stopped doing that recently. They usually come pretty well assembled from the factory.
 
Hi Bullet,

Sorry for your frustration. We'll be happy to send you screws, but we don't send out internal parts.

With issues like these, it's easy to see why we don not want amateurs to take our knives apart. They are not Lego pcs. Our knife-makers are trained extensively to be good at what they do.

sal
 
Sal Glesser said:
Hi Bullet,

Sorry for your frustration. We'll be happy to send you screws, but we don't send out internal parts.

With issues like these, it's easy to see why we don not want amateurs to take our knives apart. They are not Lego pcs. Our knife-makers are trained extensively to be good at what they do.

sal
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Lol, I'm glad you put it like that. I'm no amateur and I own and disassemble knives 3 times the cost of your cheap Taiwan made knives. I'll stick to quality knives from here on out. This will be the last spyderco I will ever buy. Hinderer and Chris Reeves knives for me. I'll make sure to get the word out on all of the forums and web pages I'm on and admin. Maybe you're the amateur, who uses red loctite on a knife? I should have known better than to buy a foreign knife in the first place.
 
Buckeyebullet said:
I'm no amateur......(stripped screws/random hate filled words)....Maybe you're the amateur
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Did you call Sal Glesser an amateur in the knife industry?........ That's cute.

Request new screws, extract butcher'ed screws.(with heat) Customize your production knife how ever you like, and put back together. I can't see how you would need standoff's. But since your customizing the knife anyways, aftermarket stand offs.
 
The butthurt is strong, in that one....

Anyway, I'll just consider this a reminder to heat the screws before I disassemble my S110V PM2. I'm not worried about cleaning it...but I can't swap out the scales without removing the screws. (I didn't have any issue with the screws on my regular PM2; but why take chances, right?)
 
A troll has been sighted... leaving the safety of his mother's basement to insult a knife legend who offered to help him. Keep it classy! ;)
 
Spydergirl88 said:
A troll has been sighted... leaving the safety of his mother's basement to insult a knife legend who offered to help him. Keep it classy! ;)
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Ha, I'm 40 yrs old with a family and own my house. You guys can attack me all you want but all I asked for was a spacer that I can buy at knife kits.com or usaknifemaker.com. But instead all I got was insulted. Yes I'd say butthurt but I'd guess any of you would feel just like me. $150 is a drop in the bucket. I'll throw that knife in the trash where it belongs. I just expected a little more from a company I've been buy knives from for at least 10 yrs.
 
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Jesus, what a bunch of complete losers. A guy goes to a blade forum asking for help with his knife, and instead gets attacked and ridiculed. Way to keep it classy guys. You sound pretty tough
 
Kaminski said:
Jesus, what a bunch of complete losers. A guy goes to a blade forum asking for help with his knife, and instead gets attacked and ridiculed. Way to keep it classy guys. You sound pretty tough
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A guy goes to a forum asking for help, is offered help by the owner of spyderco, he insults the owner of spyderco, and then he gets attacked. Barely attacked.
 
I'm sorry, but you need to put your man pants on and admit fault. It's not uncommon to use loctite on knifes, what is uncommon is applying too much tourqe to a t9 screw until the head not only strips. But snaps off! Then proceeds to strip the other screws.........

Spyderco is not to blame, and can save you from self inflicted wounds.
And no man, no matter how much they bank roll, tosses a good knife away until they do a you tube video, and film the complete destruction before trash. ('cause they're a man of their word.)
 
Buckeyebullet said:
Ha, I'm 40 yrs old with a family and own my house. You guys can attack me all you want but all I asked for was a spacer that I can buy at knife kits.com or usaknifemaker.com. But instead all I got was insulted. Yes I'd say butthurt but I'd guess any of you would feel just like me. $150 is a drop in the bucket. I'll throw that knife in the trash where it belongs. I just expected a little more from a company I've been buy knives from for at least 10 yrs.
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Spyderco explicitly states on their website that they don't cover damage due to disassembly of their knives. So you risked voiding your warranty as soon as your started disassembling. At that point they are no longer obligated to send you anything.
 
PM2 is a USA assembled model; not foreign. Professionals have a career in the selected field and are paid for their work; amateurs usually aren't.

Buckeye, I assume you have some other factors going on in life that is making you get abnormally frustrated at a $150 knife and telling Sal his products are trash. Something tells me you're not that kind of man.

If you are intent on throwing away your pm2, please send it to me instead. I'll pay shipping and give it a good home.

Be chill. Good luck.
 
Hi Bullet,


Didn't mean to insult you. You did say you stripped the screws. We find that many people try to disassemble knives without considering they are very close tolerance tools. It's a problem we have to deal with quite often. It's even more of a problem with people disassemble them, put them back together and sell them as "new in the box", which isn't true.

You can send it to us and we can fix it for you. You can go out and try to cause us trouble. You should do what you think is the right thing to do.

sal
 
Ok, I'm not siding with anyone here but I have to ask, as someone with a mechanical engineering degree. If the knife has a fastener that someone wishes to remove, and they strip the head out, using a properly fitting tool (this is not rocket science), how exactly would a "professional" remove this fastener that an "amateur" cannot? Are they heating it up to loosen the thread locking compound? I am genuinely curious. Of course I recognize that it can be user error (the person removing the fastener is not putting sufficient pressure on the 'z axis' for instance, allowing the tool to slip).

I have watched videos of Sal and Eric talking about manufacturing and that it's clear that they understand these things.
 
Buckeyebullet said:
Lol, I'm glad you put it like that. I'm no amateur and I own and disassemble knives 3 times the cost of your cheap Taiwan made knives. I'll stick to quality knives from here on out. This will be the last spyderco I will ever buy. Hinderer and Chris Reeves knives for me. I'll make sure to get the word out on all of the forums and web pages I'm on and admin. Maybe you're the amateur, who uses red loctite on a knife? I should have known better than to buy a foreign knife in the first place.
Click to expand...

The PM2 is a U.S. made knife, something I would think a "no amateur" like yourself would know.

Hinderers are made to be taken apart by the user yet people still strip and break the screws.
 
Perhaps the word amateur is being taken negatively? I'm an amateur canyon racer. I may think I'm good and I may be, but I'm still an amateur and will not likely know what a professional rider / driver might know.

sal
 
I think you've been very reasonable and upstanding Sal in dealing with this.
Buckeyebullet - You damaged your knife yourself therefore to my eyes you should either pay for it to be fixed or fix it yourself. Sal has offered to send the screws to you for free, and apparently you know where to get spacers from. I, therefore, fail to see your issue tbh and if I were you I'd just send it to Spyderco and get it done right. Good luck in whatever you decide to do.
 
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