pocket clip replacement?

[MauiRob]

Hi everyone,

I carry a SOG pentagon elite II every day and love it! However I snagged the pocket clip on several things and bent it pretty badly. Then I bent it back...(repeat several times) and it finally broke off.

Can I order another clip for this folder and if so how? Also, what size are the hex nuts that holds the clip on?? I can't find anything metric or U.S. to fit it!d

Thanks very much in advance for needed newbie advice!


Rob

 

[Ron Andersen]

Hey Rob,

Sorry for the problems. Call Jill in my warranty department at 888.SOG.BEST (during west coast business hours) and ask for a replacement clip. She'll send one out free of charge.

I'm going strickly on memory here. I think you have two small Phillips screws and one larger torx screw (maybe a T-10?).

 

[MauiRob]

Hi Ron,

Thanks very much for the speedy service!! I'll give her a call.

Many thanks!


Rob

 

[MauiRob]

just an update:

Spoke to Jill on the phone and was very impressed with her attitude
Said she'd send the clip right out, even thought to ask me if the screws were in good shape and we decided I needed a new one which is getting sent out with my new clip--free of charge!!

Thanks Ron and Jill!

This is my first experience with SOG's customer service and I'm quite impressed

 

[Bobby B]

That's what they strive for!!!