Problems with eBay

[Atlas Knife Company]

This is a rather simple story. A guy in Florida bought a burner from me via eBay on a Sunday. Monday was a federal holiday so it shipped out on Tuesday. The mailman clicked the wrong button and marked it as "delivered" instead of "picked up." That night I get an angry e-mail from 2 different people asking why their products were delivered to Altoona, Iowa instead of where they live. I wrote them both back, explaining that USPS had likely made a mistake and they should receive their items in a couple day. Now, the first guy was OK with this, but the second is apparently an impatient A$$ who promptly started a dispute with eBay. I respond with the story on eBay and never hear anything back. Two days later, he leaves me positive feedback(but doesn't cancel the dispute!) Yesterday Paypal(which sucks) refunds him the $70! Apparently, after 30 days, eBay makes an arbitrary judgement once a dispute is elevated.

The moral of the story: Never elevate a dispute to try to get it removed from your record.

Thanks for listening





PS I still can't get a hold of the customer, but I'm sure I will eventually.

 

[Atlas Knife Company]

I just learned that you can get extended tracking from the post office. I had to go down, get it printed, scanned into a PDF and upload it to eBay.

 

[Rick Marchand]

Why does Paypal suck?

Sounds like a mix up to me. The customer is going to have to fix it on his end, most likely. I am pretty sure tracking info is not good enough for Paypal. You need a signature... or at least for international orders you do.

 

[Burl Source]

Have you tried contacting Paypal by phone?
Anytime I have had a problem and called them, they fixed things instantly.
Gotta be polite and friendly though.

 

[Atlas Knife Company]

It was resolved when I took the extended tracking, scanned it and e-mailed it to eBay. Two days later the money was back in my account.

As for paypal, they suck because of all sorts of reasons, but mainly because it took 2 years to get my money from them about 12 years ago. It goes back to when they were far less secure than they are today, I just never changed my paypal account from back then, paypalsucks@dsmrepair.com. Long story short, they were hacked, $7000 appeared in my account one morning and by lunch $7200 was transferred back out. I finally got the money back almost 2 years later, but they never admitted that they were hacked into. The money came in from about 10 different accounts and went out to 10 other accounts. I had to get a different bank account to use paypal again as the bank account I had linked to that account is still blocked by paypal.

 

[tattooedfreak]

I dont leave my account linked to paypal. When I want to buy something, I link a CC or bank account, then unlink when Im done. when I get a payment, I link an account, transfer and unlink after it goes through, usually within 2 or 3 days.