Sevebedges,
I just sent an email off to your regarding the problem with your/our PATROL MACHETE. Just in case you get it here first, here is a copy of the email....
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Sevenedges,
I just found your post on the CAMILLUS FORUM of BladeForums. First off, I want you to rest assured will will stand by your/our product 100%. I find that I can expidite issues like this better if we can get together on the phone, so if you would email me your phone #, day or night, I'll call you ASAP on my nickle. We will take care of this pronto!
We have not had any problems like this, and are VERY anxious to get a look at the broken machete. The PATROL MACHETE has proven to be very durable in testing and field use, and the only thing I can imagine is that there was a flaw in the steel that was not found during production. I want to state again that this is NOT normal. We have shipped thousands of PATROL MACHETE's and many thousands of BK&T's, without anything like this surfacing. We really want to get to the bottom of it.
Your problem is our problem, and we want to take care of it! I look forward to talking to you....
Best Regards,
Will Fennell
Product Manager
CAMILLUS CUTLERY
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Again,
We look forward to talking with you and taking care of this problem.