PSA Regarding Amazon Cold Steel Purchases

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Jan 28, 2007
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I also posted this in my Counterfeit, anyone? thread, but I know that not everyone frequents the sticky threads. I thought that casual visitors to this subforum should be aware of the situation, too.


I've ordered plenty of Cold Steel knives directly from Amazon. They were all genuine. You may get counterfeits through Amazon, but, in my experience, you won't get counterfeits from Amazon.

I'm unhappy to report that what I said above about never receiving a counterfeit when buying directly from Amazon is no longer true. I didn't get burned by Amazon once, but twice!

I ordered two of the Custom Series knives. The first was a Hatamoto in "Like New" condition. I knew there was a possibility of fraud with this one because Amazon was stipulating that the box had been opened. But I'd had good experiences in the past with "Like New" knives and I thought hopefully that Amazon had addressed the knife-swapping swindle, seeing as it's been exposed as a problem for quite a while now. Boy, was I wrong. Here's what I received.

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Because the trash that somebody returned looks nothing like the knife pictured ON THE BOX, I couldn't believe that Amazon sold me this knife as a genuine Hatamoto.


The second knife I purchased was a brand new Caledonian Edge. What I received was a pure counterfeit.

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The tamper-resistant seal was missing from the inner box, so clearly the knife was not new-in-the-package, as Amazon claimed.

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Either it was another fraudulent return that Amazon dishonestly restocked among the new knives, or Amazon employees are stealing knives from the warehouses and replacing them with counterfeits. Either way, I was the one who got screwed.

Needless to say, I'm done buying knives from Amazon. When I first read about the knife-swapping scam that thieves were perpetrating on these large companies, I had sympathy for the vendors. But when I see that the vendors are aware of the problem and aren't lifting a finger to stop it, and in fact are even attempting to pass along the problem to legitimate buyers, I lose all concern.

So, beware of Amazon. You definitely can receive a counterfeit knife, even if you purchase it brand new directly from Amazon itself. And if you aren't savvy about the counterfeits of the brands you're buying, you might not even realize that you've been ripped off.


-Steve
 
ive also seen this first hand. Amazon cant be trusted regardless of the price.
 
Yep. I no longer buy any of the open box deals from Amazon, unless its something low value anyway. Scumbags buy high value knives and return a ChiCom special. Amazon employees have no idea what knife is supposed to be in the box and likely don't care. As for counterfeits, they're everywhere and in every supply chain.
 
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First i have to say that I'm dealing with amazon.ca
They had one of their weird flash sales I've had a Natchez Bowie in my cart for a while now and they suddenly had it at a price that i could not pass up.
Placed my order and in 72 hours my knife arrived. Immediately after opening the brown amazon box i could see a cut piece of plastic bag hanging out of a sealed with clear packing tape Cold Steel box.
The knife was obviously a return. The bag for the sheath had been cut open and that was the plastic that was hanging out of the CS box.
Even worse the blade grinds were far from concentric, the tip grind was way off and there was a small gap on one side between the blade and the guard.
Not to mention that the shipping grease was wiped off confirming it was definitely a return.
Called amazon late Friday afternoon they offered to ship a replacement and sent a return label for the dud.
Sunday at 6 PM the replacement arrived and it is near perfect even when viewed under my 3X magnifier awesome QC, good work Cold Steel on this one.
The biggest redeeming factor with amazon is that if they are the supplier they are willing to make amends without a song and dance unlike a lot of other vendors.
 
You can buy from Cold Steel through Amazon. Probably the only way to be sure to get a genuine item, from Amazon.
 
Good news is GSM will probably doesn't know their product well enough anymore to tell they are fakes. I'd break them and mail them in and let GSM scratch their heads as they try to figure out what caliber they are chambered for. I kid, I kid... sorta.
 
You can buy from Cold Steel through Amazon. Probably the only way to be sure to get a genuine item, from Amazon.
if shipped from cold steel. if shipped from amazon it gets stuck in same pile as other sellers, selling the same item.....unless Amazon has finally smartened up and fixed this.......
 
Is it possible you could have gotten a couple returns where the first customer pulled the ol' switcherooski?

Damn shame...do a chargeback.
 
From what I understand, if you purchase from the Cold Steel store on Amazon, that is consider an official outlet for their products. I try not to bu anything from Amazon if I can, but if I did I would get it from the Cold Steel store. At least then your receipt would say as much and you could go back to Amazon and CS to see what the fix is.

That does suck 🫤
 
My post was referring to sold on Amazon from the cold steel seller store.
my comment on your comment.....was on whos shipping it....that part really matters also.....

if it ships from Amazon you got the same potential issues shown here. if it ships from cold steel youre in much better shape.

Just cause you buy from the cold steel store on Amazon doesnt mean it ships from cold steel. sounds like you didnt know this? now you do. you have to look to see who's shipping it too.
 
Just to be clear, I purchased both knives directly from Amazon. The supplier was Amazon, not Cold Steel. But seeing as Amazon sources knives from the manufacturers, there should have been no risk in buying the brand new Caledonian (though frankly, as XJ suggested, I wouldn't rule out a returned counterfeit shipping from Cold Steel these days).

Unlike Grumpy's experience with Amazon Canada, U.S. Amazon did not give me the option for an exchange, or I would have taken it. The only option for both knives was to return for refund. That leads me to believe that Amazon knew that the knives were not genuine and therefore wasn't willing to exchange them for real ones at the discounted prices I paid (even though they still weren't cheap by any stretch of the imagination).

What further irked me was that the responses for "Reason for return" did not include anything like "Wrong item sent" or "Item not as described." The closest to my situation was "Item is defective." But when I selected that, it invoked an option to address the issue directly with Cold Steel as the manufacturer. That made me mad because this was Amazon's fault and its problem, not Cold Steel's.


-Steve
 
What further irked me was that the responses for "Reason for return" did not include anything like "Wrong item sent" or "Item not as described." The closest to my situation was "Item is defective." But when I selected that, it invoked an option to address the issue directly with Cold Steel as the manufacturer. That made me mad because this was Amazon's fault and its problem, not Cold Steel's.


-Steve

Seems like a chance the system may be rigged, right? <sarcastic tone> :rolleyes:
 
To clarify it will say who it is shipping from when you read the listing. But perhaps that isn't common knowledge.
 
To clarify it will say who it is shipping from when you read the listing. But perhaps that isn't common knowledge.
yeah it tells you right in the listing..... whos selling and whos shipping. that is correct.
 
In the past when buying an Amazon product, the default was to buy from Amazon and you'd have to click on a seller, but now (I noticed this five years ago) you can click on the product and the default could be a seller, which can cause people to buy from sellers when they don't intend to.

So you need to make sure you are buying specifically from Amazon and not a seller unless you trust the seller.

I've had this issue buying products other than knives.

On another Amazon topic related to Cold Steel, a few weeks ago I was looking for something else (but blade related) and saw that they sold a knockoff of a CS knife that has been out of production for a long time - the 7.5" Oyabun. I tried looking for it again but couldn't find it. It did not go by the name "Oyabun."
 
In the past when buying an Amazon product, the default was to buy from Amazon and you'd have to click on a seller, but now (I noticed this five years ago) you can click on the product and the default could be a seller, which can cause people to buy from sellers when they don't intend to.

So you need to make sure you are buying specifically from Amazon and not a seller unless you trust the seller.

I've had this issue buying products other than knives.

On another Amazon topic related to Cold Steel, a few weeks ago I was looking for something else (but blade related) and saw that they sold a knockoff of a CS knife that has been out of production for a long time - the 7.5" Oyabun. I tried looking for it again but couldn't find it. It did not go by the name "Oyabun."
buying form Amazon shipped from Amazon leads to fakes having infiltrated the pile of items being picked from and sent....unless Amazon has finally fixed this....but I haven't seen anywhere that they have yet. if you bought a cold steel item and it shipped from cold steel......your odds of getting a fake are super low. if you buy from cold steel and shipped by amazon....you could get a real one or a fake.

reason being is Amazon keeps same items in a section regardless of who's selling it. skus go together and robot or person grabs it for your order. they never anticipated a third party seller would send in pallets of fake inventory and that it would end up in their warehouse. too much trust was in this process. now maybe Amazon has finally fixed this issue....but I'd like to see a credible source saying it. til then shop at your own risk on Amazon.
 
I've stopped buying knives from Amazon once I discovered "The Island."

Their prices are usually better and they have very good sales, and their customer service is better.

I also noticed a few years ago that Amazon doesn't carry certain items like any of the CS pushdaggers.
 
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