My situation: I have case Russ Lock. I got it couple years ago before I discovered these forums, and learned all the stuff about lock & etc. The knife was never used, just sits in this tin in my drawer. The problem with this knife is the lock. From the construction I suppose it should lock in open position, but there are considerable amount of up & down blade play so I suppose lock isnt working properly.
I tried to write case, indicating that knife was never used & etc, and got standard answer that warranty dont cover abuse and misuse (I said in my e-mail that knife was never used). Plus they mentioning some charges that they charge you (up to 21$) if necessary without even asking you.
So, anyone have any experience with them? Do they really charge for warranty work ?
I tried to write case, indicating that knife was never used & etc, and got standard answer that warranty dont cover abuse and misuse (I said in my e-mail that knife was never used). Plus they mentioning some charges that they charge you (up to 21$) if necessary without even asking you.
So, anyone have any experience with them? Do they really charge for warranty work ?
