I have a few William Henry knives, and one of them, a T-10 MOP got scratched up pretty badly by some guy who had a ring on and kept handling it. I sent it over and MH thoroughly repaired the damage, through I don't recall what they charged. It wasn't a whole lot. Another one (High Sierra) was purchased at a pawn shop by some guy for $18 and I bought it for $100 but it was really in rough condition. The frame is tool steel for the koftgari gold inlay and it was rusted. I took it completely apart and cleaned it, then polished the wood, then purchased a new case from WH. I wanted to keep the little marks on the scales as a part of the knifes' history. Someone originally paid quite a hefty amount for it and then it was used, or abused. WH is one of the best makers (studios?) to buy from as they are very kind and they have a good sense of humor as well. The other day I was watching a sailing video on YouTube and this great guy used a WH to open a bottle of bourbon. Matt Conable is very kind and rather funny, and you did well with your purchase.