RAT customer service creates another loyal customer

O

onebagnomad

Joined
Sep 8, 2009
Messages
237
I bought an RC-5 early in 2009 and last week the blade worked its way through the sheath's liner. I shot off an email to RAT customer service trying to find out about buying a replacement with a stronger liner. Inside of a day I had a response from Mike Perrin. He explained that there were some sheaths early on with liners that weren't up to the task, which they didn't catch in time. No questions asked, he dropped an improved replacement sheath in the mail at no cost to me. I received it yesterday and I'm a happy camper. My next purchase will absolutely be another RAT Cutlery product. It's great to see a company stand behind its products and they've got a customer for life in me. I hope Mike Perrin doesn't mind me posting this (I didn't think he would), but I wanted to share my experience with his outstanding company.
 
That's awesome. I have to get a RC-5 next. Nice to hear about great customer service.
 
Very cool. One more reason to stick with RAT.
The RC-5 will be my next blade as well. ;)
 
Good CS makes up for a multitude of sins. :D

Best part is, the RAT guys don't make many mistakes -- the best customer service is the CS you never have to use.
 
Rat cutlery knives have been getting the best customer reviews I have ever seen on this forum. They are absolutely riding a "the it thing" wave.

I have an RC 4 and I am very happy with it. Actually my favorite out 28 knives (pretty good ones) But there are some knives I haven't gotten yet that I suspect will rival it in quality, and exceed it (the way of knives). But they would die for the kind of super publicity that RAT Cutlery is getting on this forum. It is earned yes but also a little bit of good old luck.
 
I love hearing great customer service stories. It is such a downer when there are products you really like and then hear the customer service isn't very good, which has happened to me. I hope RAT always keeps their customer service philosophy.

Bill
 
Real people on the other end of the line that know their products. Isn't that something? Very rare this day in age.
 
Keep buying knives and we will keep delivering the customer service you deserve as customers. Customer service is one of the most important cornerstones of our company. Thanks guys, Mike
 
I've got a few RAT's now and judging by the quality of them will never need to contact RAT. What does impress me most about RAT is that if you do have an issue (which is rare from what I have seen) when you do contact them you don't get an auto response from CSR #11346 it is from Jeff Randall or Mike Perrin themselves. To me that shows amazing commitment to a product, something that it far too rare today. They have a customer for life in me too.
 
I have never contacted RAT with a problem. I have three RATs an RC-5, a H.E.S.T and an Izula. However, I have emailed a few questions over time. Either Mike or Jeff respond within a few hours via eamil. That impresses me. One of the big reason I bought my first one (the RC-5) was their reputation for customer service and their warrenty. Of course the fact that the make great knives was the major factor. I love what Mike Perrin says in his post. That is the way it should be, you purchase from us and we take care of our customers. That's why I buy from RAT.
 
I agree, it would be nice if all companies had the same mentality. Makes the decision to buy a RAT an easy one.
 
well since they make such a great product i will probably not have to use the warranty. but it is great to know it is there.
 
yeah i would say all they would have to do is advertise the warranty and they would sell knives
 
I think RAT does well because they make a quality product. If you truly make something with quality, it makes price less important, and warranty something you will never use, and customer service a place to send love letters.
 
Rat does what lots of companies do not get!!

They are creating a great word of mouth buzz for their products by having a no questions asked warranty and by backing it up with actions. Creating an incredibly loyal customerbase in the process. Every company should do this, it makes us feel great about them and the benefits far outweigh the costs for them.

absolutely WIN/WIN

keep it up!
 
But think about it some more. What would the warranty be worth if you actually used it all the time?

I mean if half the people in the forum talked about sending back their product it would quickly become old. Even die hard fans would become irked after sending in your RC-3 every two years. It is a testament to their construction that they are able to offer a warranty like that to begin with.

In my opinion THAT is what a LOT of US companies have forgot. We use to be the place everyone wanted to buy their stuff from because it stood for quality and innovation. I am glad that RAT Cutlery is reminding us all of the great job US companies and workers can do. Now if the other 90% of the idiots out there could just get a clue.
 
Reading stuff like this only makes me more impatient to get my RC-3 in the mail. I try to only buy from companies that treat their customers this way.
 
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