I just recently lost one of the handles screws to my Carnivour. No problem thinks I. I'll call customer service and they'll ship one right away, or so I thought. I spoke with a customer service rep who advised that I had to send a self addressed/stamped enveolope to REKAT so that they could ship me a screw. The extra 33 cents doesn't bother me, its the extra 4-5 days it going to take for REKAT to get the envelope, get through all the red tape and ship me out my screws. Is money so tight at REKAT that they can't afford that extra 33 cent stamp so that they can send me a screw for my 100.00 plus knife. I've dealt with other company's before in similar situations and those company's just shipped the stuff out right away. Besides building good knifes, aren't manufacturers supposed to be committed to customer satisfaction?