rekay quality

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Jun 20, 1999
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I bought 2 new rekat carnivors and 2 new rekat sifus and I am amazed that a knife manafacturer would put out such products on the market that don`t work properly. On all four of the knives , they would not close with the button. I finally took one of the carnivors apart and cleaned it out and oiled it and got it to work properly. On all the other 3 I could not get them to close when I pushed the button. I called rekat and talked to bob and asked him if he had had and problems before with his knives not closing when you pushed the button. He said no, (baloney) I can`t believe someone would ship knives that just plain don`t work. I believe that when you buy a knife and it won`t close especially at these prices that you have major quality control problems. I practically gave them away just to get rid of them and I will never but another one of his knives. Believe me, a lesson learned the hard way.

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janefromnc

walker
 
Post
Since you like accusing someone of lying your are fair game. I have never spoken to anyone that had 4 bad knives with the same problem. When did you call me? and If you did you would have been told to return the knives. I find these posts of where I have to accecpt these knives back publicaly for some reason or another. I do this, then they never show up. Why is that? I also find it strange that over 120 Sifus and the same amount of Carvivores sold to WOW (Mike Turber)that they are not getting the same results. Somthing stinks in Denmark.
We have never refused to make good on any knife period.
Also our return rate from dealers and distrubitors is less then 1%

Bob Taylor

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Some days it's not worth chewing through the restraints and escaping.
 
Bob, I am not saying that you would not fix them if I had sent them back. But why should I have to send a knife back when I bought them new and they should not be shipped unless they worked properly? I did call you and told you about the problem and the one carnivore that I took apart and put back together, I stripped the screws on the spacers. You told me that you probably used the wrong screws, maybe the screws for the smaller knives that you make. At any rate I had to order screws from you and pay for them which I found unreal. And my name is Roger Walker, P. O Box 3254, Boone, N C. 28607. If you look back through your records, I`m sure you will find that I`m telling it like it is.And like I said I got rid of all your knives and took a real loss on them because they were inferior knives. No more rekats, thanks.

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janefromnc

walker
 
By the way, how come there have been so many posts on the blade forums over the last year or so telling how to take your knives apart to make them work properly?

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janefromnc

walker
 
Post,

Are you not the same guy that made the following post?

I just got 2 new rekat sifu knives from Brian at Discount Knives in the mail today. Boy am I impressed. These knives are awsome! I could not belie ve that you could carry a knife that big clipped in your pocket. But it carries as easily as a 4 inch blade folder. It just melts in your pocket and you don`t even know it`s there until you need it.Reading the forums all the time as I do, I`ve heard people complain about the action being gritty. These are both super smooth. On one I had to take the pivot screws out and put locktite on the threads because the blade was a little loose and the screws were loose. Other than this both are perfect. I think I have finally found the perfect carry knife that offers the most punch for the buck. Brain sells them for $118.95 each. I think that`s a steel for this knife.Excuse me for my enthusiam but I am really impressed! Anyone feel the same?
Click to expand...

It seems to me that the story is not adding up but I could be wrong, please elaborate. Also I am finding it very strange that lately people seem to be popping up with problems on REKAT knives yet they never send them back to REKAT. Maybe I am just missing something here but I have sold over 120 SIFUs as Bob mentioned and only one was returned with a sticky button. Sometimes they do that and it is an easy fix and I never even had to send it to Bob.

I am a manufacturer myself and if I was hearing all these complaints I would want to know what the hell was going on and the first thing I would want is to see the knives in question. So if you sold defective knives to friends why have they not contacted Bob and why are all the knives talked about in here not finding there way back to REKAT?

This is getting to be some weird ****. I am not accusing you of lying nor am I defending Bob. I just want some answers to some really obvious questions.

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Mike Turber
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Here is another thread in which you seem to talk highly of the Carnivore.
http://www.bladeforums.com/ubb/Forum22/HTML/000345.html

You said you had a problem with the gritty feel of the button but then you seemed to talk like it was no big deal. Why is it that after several months it is a big deal even though you no longer seem to have the knives?

I am starting to think you are creating a stink for no reason other than to amuze yourself. Again I could be wrong but that is the appearance. Please enlighten me or call me 1-800-969-7771.



------------------
Best Regards,
Mike Turber
BladeForums Site Owner and Administrator
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Sorry that I took so long to reply but my computer was down until just now. Yes, you are right I was completely delighted when I got his knives, because they were awsome. And I did make some great statements about them and maybe I did go overboard yesterday in bad mouthing his knives. But the fact is after having the knives for about six months or so I got so disgusted with them that I could now wait to get rid of them all. When I talker Bob on the phone that time to order the screws and asked him about the locks sticking , he said he had no problems with them. And he told me to flip them open real hard 15 or 20 times and that should fix the problem. If I fliped them open real hard the lock button would not stick and if I opened them real easy, very easy the locks would not stick. But if I opened them normally they would stick every time, except the one I took apart and worked on. But I thought at first this would work on its on and I really did like his knives and his designs. At any rate I sit here for months and flipped them open and closed very hard thinking this would make them work. But it gets so frustrating whem you have to carry a small stick around to force the button back to close the knife . And no I did not sell them to my friends but at flea markets. I started to take the others apart and try to fix the problem on them but I figured that I would just strip out the screws on the spacers like on the first one. And I just barely tightened them.On hindsight I should just have kept my mouth shut but I was so frustated I had to say something. I apoligize to Bob for all the bad mouthing but I`ve never had a benchmade, spyderco, or and other folding knife that would not close.

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janefromnc

walker
 
Post,

I understand your frustration and concern. Keep in mind however that people who make knives are "REAL" people and that there are good and bad ways to present a problem. Also at no time did you ever really make a valid attempt to allow Bob to correct any problem with the knives. It appears to me that when you called him, you were more interested in getting screws than you were in getting Bob to fix the knives, right?

Unlike other manufacturers I would venture to guess that Bob, knowing what you were about to do, did not say "Hey buddy you take my knife apart and you void your warranty". Try calling other manufacturers and tell them you are wanting to take apart there knives and try to fiz them and see how far your converstion goes. Bob is a class act and a character to boot. He may not approach problems in the same manner as others but the one constant I have always seen with Bob is that he will go way the hell out of his way to solve a problem. I can also understand why he gets so frustrated when people talk about defective this or that, yet they never send the knives in. You can bet your ass I would probably not be nearly as nice when from all appearances it is just someone trying to bust balls.

I am not saying this is what you did, but without knowing the full story it can sure as hell look like that from the outside.

On a side not I just checked my entire stock of REKAT knives, I did find one rolling lock was sticky and following the instructions that you said Bob told you worked. The Carnivore is my favorite REKAT and it fits my hands perfect. Now I have this really smooth a silk one that I may keep for myself.

Also while checking my stock I found a mis labled Carnivore that has green G-10! SWWEEEEEETTTT! It pays to come in on Saturday
smile.gif


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Mike Turber
BladeForums Site Owner and Administrator
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My main complaint with my Pioneer is the blade play when locked. I just spent 1/4th of the money on a CRKT KFF, and it is ROCK solid. My second concern was that the knife's edge was impacting the bolster pin, second from the end of the scales, upon closing. I sent two e-mails to REKAT, about 2 weeks apart, with no response from them. I believe this was in Feb., or Mar. at the latest.
Recently, I took a chance in taking apart the knife. I did not find it to be the daunting challenge that I had heard. I was again disappointed to see white plastic washers on either side of the pivot pin. I can see how accumulataed pocket grit could take its toll on them. On a positive note, I'm MUCH more confident in its safety after seeing for myself how the lock works. I've read that the spring could break, rendering it unsafe. I can't see how that could happen, save for catastrophic failure of the scales, allowing it room to move.
I ground a shallow V in the pin to allow clearance for the edge. I polished the interior of the liners, and rounded the three sharp corners that I felt were uncomforable. I then recontoured the left scale to better access the opening stud with my thumb. Basically, I'm still happy with the knife. I just think that the blade should be solid upon lock-up, like so many other lesser and greater priced knives.
smile.gif
 
I can´t understand why you keep pulling this issue up. You all know REKATs problem with QC. REKAT knows it has problems with QC. Hopefully they are doing something about it. I am sure they´ll make good for any lemon that has slipped out of the factory (quite a truckload...). And that things will be better in the future. The problem is that the damage is already done.
 
Pelle,

Personally I do not agree. REKAT does not have an ongoing QC problem. Like any company they come across a bad batch every now and then. It is how they handle the problem that seperates them from the rest of the pack. I have seen Bob go out of his way to handle problems for my customers and luckily I have only had 2 out of several hundred REKATs. That means a below 1% rate and that is good in any industry.

REKAT is not Microtech but I am sure that if you where paying $250+ for a Carnivore you would get those tolerances from REKAT. I look at the value for my money or bang for the buck. In that regard, REKAT is OK by me. For the record I just checked my return rate and guess who has the highest return rate at 1 Stop Knife Shop and all the comapnies I have run product throught for the past 5 years?

Benchmade! Just the facts
smile.gif


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Mike Turber
BladeForums Site Owner and Administrator
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Visit www.onestopknifeshop.com
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I don't understand all these REKAT problems. I currently have 2 Pioneers and 1 SIFU. Sold my Pocket Hobbit a while back along with 2 other Pioneers. Planning on getting a Carnie and have another Hobbit on order. I've never had a single problem with any of them. I think they are a bang for your bucks. Just my .02 cents.
 
I have owned numerous folders made by Rekat - every model except the Escalator. All of them functioned fine, and locked up solid. The newest ones like the BF Sifu was 'PERFECT'. I did change the length of the 2-56 screws but that wasn't necessary (I had the extra screws and the difference measures out to a rediculous amount of 1/32" or 0.8mm = < 2 threads). All you need is three full threads for 100% strength (some one from the Remington Firearms Co. said this) so everything over that is overkill.

Every folder I have ever owned, EACH has little things flaws. Some of the pricey customs I have seen weren't flawless either (you would think they would be for the $ LOL). Does that stop me from buying REKATS? Hell no! I have always liked the Rolling Lock and it has never let me down. You may be able to expect flawless funstion from a totally machined knife, BUT even those aren't perfect. You start adding up the tolerances (stack tolerances) and you end up with loose, or snug parts - it isn't a perfect world so you can't expect manufactured knives to be perfect.

If you don't feel the REKAT is right, send it back and they will make it right. BTW, I've never had to do that.
smile.gif
Just my 2 cents....LOL.




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Ray 'md2020'

ATKI member #A001042
 
Rodger
Finding it unreal we charged you for screws is a half-truth. Yes we charged you for screws and standoffs. Why? Because you wanted 10 screws and 5 standoffs. We send out 1 and 2 screws to people no charge. 10 screws and 5 standoffs are a bit much for any manufacture to do free of charge. Call Benchmade and try to get a handful of screws and parts. If I remember correctly you striped one screw and we offred it free you wanted more henceforth the charge. As for the smaller screw issue we use one smaller screw in all our knives and that is in the Pocket Hobbit, two per knife non-supporting down on the finger grove area. I belive you told me it wouldn’t reach which is the only explanation I could give, but I doubt it because it won’t stay in the countersink.
As to the statement why are there so many post on quality look at the other Manufactures and they also have post on quality control problems, all of them. The bitch would be if they did nothing about it. Our turnaround is usually less than five working days. There have been a number of posts where we state Please Return the Knife and nothing. I have had people demand I publicly accept the knife back then nothing. Also why if all these knives they claim they returned it to the dealer why doesn’t the dealer return it to us? The ¼ inch chip in the blade has never been returned. You got to love those dealers they just take the loss.
We are sorry you were dissatisfied and wish you had chosen to allow us to service your knives. Every customer is important to us.

Pelle
1% is hardly a truckload

Bob Taylor


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Some days it's not worth chewing through the restraints and escaping.
 
Then why all this posting about REKAT quality? I bought my first and only REKAT (Pioneer 1st gen) after seeing you on the web. I really liked what I saw, the design, meterials used etc. But once I got it in my hand I was really dissapointed. Rough machine markings all over, rough action, scales & liners badly fitted, (very) uneven grinding etc. I really looked forward to getting the knife and then this total anti-climax. When you live in europe and buy knives from retailers in the US, shipping them back is costly and takes a long time.
REKAT isn´t the only company with QC problems. That we all know. BM had their share of dung some time ago. It´s just sad. I think REKAT has gotten a real drawback from all this QC-posting, true or not.
My hope is that some day someone will put a REKAT in my hand that is perfectly done.
 
A typical response from REKAT. Anyone who is not happy with their knife and says so gets accused of lying etc, etc. In my humble opinion Mr Taylor is overly sensitive when it comes to constructive criticism and his responses to customer requests are downright rude. I will never buy another REKAT unless their attitude towards their customers change.
 
PETER ERVIN
Where have I called someone a lier? He stated he was charged for screws and I stated the facts as our records show. I know you have requested screws and we have sent them. Why didn't they make it I don't know. We no longer ship anything overseas our loss rate is over 50%. I can take Constructive Criticism. I don't like the repeated rants, half truths and having people that demand I accecpt their knife back publicly then when I do they never send it back. I think somthing it wrong with that picture. As you you not wanting yo buy another of our products, for that I am sorry but it is a world of free choice. I make no excauses and we service what we sell. What else would you have us do?

Bob Taylor

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Some days it's not worth chewing through the restraints and escaping.
 
Mr. Taylor,
I assume you are reffering to me when you state: "I don't like the repeated rants, half truths and having people that demand I accecpt their knife back publicly then when I do they never send it back. I think somthing it wrong with that picture". You're correct I haven't sent the knives back yet, as I haven't had the time, which I mentioned in my post. I have been traveling far too much in the past month and just got back in town Wed morning from the Riddle. I'm tied up with business for the next month weekends & all so I can't make it to the Blade show, but I'll send my two Escalators with Laci Szabo and he can give them to you at the show. If you don't object, they will get to you with a note detailing the problems and retun shipping information.

Thanks,
Andy
kialt@atlantic.net
 
Bob, I have sent 3 letters i think to date, and not one reply. I know things get lost in the mail but other companies have no trouble sending me a catalog, screws, replies etc, etc.

Peter
 
I have never had occasion to deal with REKAT customer service. I did once post to this forum a minor complaint about a slightly loose blade on my Pioneer I. Mr. Taylor offered to look at the knife if I would send it back. I did not choose to do so; it was a very minor issue, and sending the knife anywhere would involve more money and time than the issue was worth. I also have a more recent SIFU. The action on this blade is *miles* smoother than on my older Pioneer; in fact it is one of the smoothest actions I have ever seen, comparable with (or better than) that on many custom knives. Fit and finish is good. Not on par with Microtech, probably as good or slightly better than Benchmade. For example, the G-10 on my Sifu is slightly larger than the liners. Not enough to interfere with the aesthetics or ergonomics of the knife, but just barely noticable visually, or when squeezing the handle. The grind lines are also not perfectly even. On one side of the blade they "points" of the grind line up perfectly with the "points" of the blade (e.g., the centerline of the double grind goes exactly to the point of the blade), while on the other side they are perhaps a millimeter short of this (the grind ends just before the end of the blade). However, this is beyond nitpicking, particularly given the price on the piece, and the insanely smooth action. In fact, given the multitude of posts on this forum about REKAT's quality, I was actively looking for flaws. That fact that these were the only two I found, and that they were so minor, is a testament to the fine standards set by REKAT QC more than anything else.
 
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