einsteinjon
Platinum Member
- Joined
- Dec 22, 2008
- Messages
- 1,870
Hi all,
I was cleaning my carbon fiber Sage this weekend and stripped one of the scale screws because it is so tight (and so I found out, disassembling the knife voids the warranty). Against my better judgment, I grabbed the bushing (is this the right word? I'm talking about the spacer that the screws screw into) with a pliers and tried to twist it to get the screw loose. The pliers obviously nicked up the bushing/spacer pretty good, but it doesn't seem to be bent. I also tried using a stripped screw remover tool with my drill, but that just stripped the screw head further.
I contacted customer service to try to get a new screw and bushing, even though I can't get the screw out, but they told me they don't carry those and I had to contact the Spyderco factory outlet store, plus that disassembling the knife voids the warranty. The SFO told me to talk to customer service (nice circular path haha). Anyway, I got voicemail at customer service and hung up.
Bottom line is...does anyone have any suggestions on how to fix the knife? Or who to contact to get this knife fixed, even though I apparently voided the warranty?
Thank you for the help guys!
I was cleaning my carbon fiber Sage this weekend and stripped one of the scale screws because it is so tight (and so I found out, disassembling the knife voids the warranty). Against my better judgment, I grabbed the bushing (is this the right word? I'm talking about the spacer that the screws screw into) with a pliers and tried to twist it to get the screw loose. The pliers obviously nicked up the bushing/spacer pretty good, but it doesn't seem to be bent. I also tried using a stripped screw remover tool with my drill, but that just stripped the screw head further.
I contacted customer service to try to get a new screw and bushing, even though I can't get the screw out, but they told me they don't carry those and I had to contact the Spyderco factory outlet store, plus that disassembling the knife voids the warranty. The SFO told me to talk to customer service (nice circular path haha). Anyway, I got voicemail at customer service and hung up.
Bottom line is...does anyone have any suggestions on how to fix the knife? Or who to contact to get this knife fixed, even though I apparently voided the warranty?
Thank you for the help guys!