Sal -
On the 17th of the month, your warranty department received from me an FRN PE Delica for sharpening. It is actually my brother's knife, whose zeal with our father's old bench stone resulted in a knife that, while fairly sharp, was too fat to let the vg-10 shine.
I spent some time with a small diamond stone and was able largely restore the bevel. However, at my brother's suggestion, I sent it in to warranty and repair for a complimentary sharpening. Having never used Spyderco's sharpening service, I too was eager to see what would come back. 12 measly days after your receipt I received an unexpected gift from the UPS man.
Suffice to say, I am impressed. The little knife is now probably sharper than when it was born.
The issue is, your web site does not specify how much return shipping should cost. I sent the knife along with my contact info, expecting to be contacted regarding the return fee. While I appreciate the gesture, I would feel better if I compensated your company for its effort and expense. If you can tell me what the standard return shipping should amount to, I will happily reimburse you.
Thanks again,
Rob
On the 17th of the month, your warranty department received from me an FRN PE Delica for sharpening. It is actually my brother's knife, whose zeal with our father's old bench stone resulted in a knife that, while fairly sharp, was too fat to let the vg-10 shine.
I spent some time with a small diamond stone and was able largely restore the bevel. However, at my brother's suggestion, I sent it in to warranty and repair for a complimentary sharpening. Having never used Spyderco's sharpening service, I too was eager to see what would come back. 12 measly days after your receipt I received an unexpected gift from the UPS man.
Suffice to say, I am impressed. The little knife is now probably sharper than when it was born.
The issue is, your web site does not specify how much return shipping should cost. I sent the knife along with my contact info, expecting to be contacted regarding the return fee. While I appreciate the gesture, I would feel better if I compensated your company for its effort and expense. If you can tell me what the standard return shipping should amount to, I will happily reimburse you.
Thanks again,
Rob
, our warrantee & repair depatment had incurred some time management problems and was / and is, in the process of a restructure.
